Astrid Hartmann is heading Lufthansa Global Business Services since August 2013. LGBS will be managing and improving Finance, HR, Revenue Accounting and Procurement processes globally for all Lufthansa group companies. Astrid joins Lufthansa with over 15 years of Shared Services and Outsourcing experience at Hewlett-Packard. During her time at HP, Astrid held a variety of leadership positions: she managed HP’s GBS European operations with 3 centers and over 52 business locations and ran HP’s Business Process Outsourcing solution team that won deals with large brand name customers. Among her achievements are the development of HP’s transition methodology and successfully migrating over 11,000 positions to Shared Services Centers. Astrid helped to commercialize HP Shared Services into Business Process Outsourcing.