Jim Franke and
Brian Cotter


Jim Franke is one of the pioneers of offshore Business Process Outsourcing (BPO). In 2000, Franke founded eTelecare Global Solutions, one of the first offshore call center companies in the world. As president of eTelecare, he oversaw the company’s growth to over 10,000 professionals and  $200M in revenues in seven years, culminating in an IPO on the NASDAQ in 2007. Under his leadership, eTelecare became a leading partner for companies such as American Express, AT&T, Ameriprise, and Dell; and developed into one of the most respected and awarded companies in the BPO industry, winning over 40 awards for quality, and making the Inc. Magazine “Inc. 500” list twice. Previously, Franke was a consultant with McKinsey & Company.  Franke holds a BA from Duke University and an MBA from Stanford’s Graduate School of Business. 
Brian Cotter is the co-founder of PSG Global Solutions, a Recruiting Process Outsourcing (RPO) company with offices in the United States, and operations in the Philippines. PSG Global Solutions is the leading provider of offshore RPO services for the U.S. staffing industry. PSG Global Solutions provides contract and direct hire services in a variety of specialties, including IT, healthcare, administrative/clerical, engineering, accounting/finance, light industrial, and skilled trades. Prior to founding PSG, Cotter was VP of operations for eTelecare Global Solutions and a senior consultant at Bain & Company. He also worked for Bain’s Private Equity Group, advising private equity investors on acquisition candidates in a variety of service industries, including the staffing industry. Cotter holds a BS from Bryant College, where he graduated Magna Cum Laude, and an MBA from The University of Pennsylvania’s Wharton School, where he was a double major in Entrepreneurship and Strategy. 
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It’s no secret that there has been one topic in the finance community that has been growing louder and louder: Robotic Process Automation, or RPA. However, Trintech takes RPA one step further with Risk Intelligent RPA™ (RI RPA). But what is RI RPA, how does it affect the close process, and how are other companies currently utilizing automation to...Full Article »
When companies take the leap into “Automation World,” they typically arrive first in RPA Land, where they can easily configure the software to automate repeatable and mundane processes. Extending these automation initiatives to reap the benefits of cognitive technologies changes a purely back-office process efficiency play into a true digital-...Full Article »
Tags: RPA|cognitive|ISG
Join this webinar to see how Thomson Reuters navigated past their challenges to bring greater efficiencies to their accounting operations and accelerate their financial close....Full Article »
The office of finance is continuously tasked with improving finance efficiencies and reducing costs, while providing a higher quality, higher value service to the business. However, organizations are struggling to achieve this due to existing manual processes, limited visibility, a lack of control over their financials, and inadequate technology...Full Article »
Simplifying processes for the customers of BC Clinical and Support Service (BCCSS) team was a focal point of their value proposition. Starting with a foundation of consistent, well-documented Standard Operating Procedures (SOP) and complimenting it with sound process governance the BCCSS team set out on a province-wide service mission to reduce...Full Article »
If you’re a leader within shared services, you are increasingly being asked not just to reduce costs but to “give hours back” to the business and improve the speed and quality of service delivery. While the first wave of RPA was predominantly a narrowly deployed cost-cutting tool, technology advancements that pre-package solutions (e.g., AP, O2C,...Full Article »
Tags: Workfusion|RPA
Join intelligent automation (IA) industry experts from EY and SSON as they share key highlights from SSON Analytics' recently released 3rd Quarter Intelligent Automation Universe Analytics Report, which provides IA market updates, including global customer adoption trends and vendor capabilities. This interactive panel discussion will draw...Full Article »
Business drivers are key to aligning internal HR operations and can open the door for digital transformation within the organization...Full Article »
Modern finance leaders understand the importance of process standardisation, automation and visibility in ensuring an efficient and error-free control environment, to guarantee the integrity of their financial statements and compliance....Full Article »
Shared services centers process thousands of transactions with billions of individual activities. But how can process owners ensure that these transactions are efficient, compliant and at the right cost?By taking an innovative look at their existing data, companies can finally answer these questions.In this session, we’ll take you through how...Full Article »
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