Jim Franke and Brian Cotter
Jim Franke and
Jim Franke is one of the pioneers of offshore Business Process Outsourcing (BPO). In 2000, Franke founded eTelecare Global Solutions, one of the first offshore call center companies in the world. As president of eTelecare, he oversaw the company’s growth to over 10,000 professionals and $200M in revenues in seven years, culminating in an IPO on the NASDAQ in 2007. Under his leadership, eTelecare became a leading partner for companies such as American Express, AT&T, Ameriprise, and Dell; and developed into one of the most respected and awarded companies in the BPO industry, winning over 40 awards for quality, and making the Inc. Magazine “Inc. 500” list twice. Previously, Franke was a consultant with McKinsey & Company. Franke holds a BA from Duke University and an MBA from Stanford’s Graduate School of Business.
Brian Cotter is the co-founder of PSG Global Solutions, a Recruiting Process Outsourcing (RPO) company with offices in the United States, and operations in the Philippines. PSG Global Solutions is the leading provider of offshore RPO services for the U.S. staffing industry. PSG Global Solutions provides contract and direct hire services in a variety of specialties, including IT, healthcare, administrative/clerical, engineering, accounting/finance, light industrial, and skilled trades. Prior to founding PSG, Cotter was VP of operations for eTelecare Global Solutions and a senior consultant at Bain & Company. He also worked for Bain’s Private Equity Group, advising private equity investors on acquisition candidates in a variety of service industries, including the staffing industry. Cotter holds a BS from Bryant College, where he graduated Magna Cum Laude, and an MBA from The University of Pennsylvania’s Wharton School, where he was a double major in Entrepreneurship and Strategy.
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Business drivers are key to aligning internal HR operations and can open the door for digital transformation within the organization...Full Article »
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Shared services centers process thousands of transactions with billions of individual activities. But how can process owners ensure that these transactions are efficient, compliant and at the right cost?By taking an innovative look at their existing data, companies can finally answer these questions.In this session, we’ll take you through how...Full Article »