Stephen Smith

Stephen Smith is a graduate of Cambridge University and London Business School.  His career has spanned strategy consulting, change management, programme management and leadership roles in IS and Shared Services.  He spent four years in Hungary running Diageo’s global finance shared service centre in which time the operation grew from 250 to 850 staff and he oversaw the first stages of operationalising a global outsourcing contract with Accenture.  In 2010, he joined Covidien, a leading global healthcare products company, as VP Shared Services for the Europe Middle East and Africa (‘EMEA’) region.

Transformation programmes tend to focus on the critical choices around process architecture, process design, system implementation and change management. It’s all about getting to go-live. But once the discontinuities of transformation have been accomplished, the focus needs to shift to delivering continuous process improvement......Full Article »
Tags: SSON