Bryan Baker brings 17 years of production and outsourcing experience to his role as enterprise consultant for Xerox Global Services. Leveraging his expertise in the financial services and insurance industries, Baker and his team currently provide C-level and line of business executives with transactional print, mail operations, and document composition solutions across a wide range of vertical markets. Baker and his team focus on partnering with customers to make their document production more efficient and their communications more effective.

While outsourcing customer communications might still be a startling concept for shared services practitioners, the rationale for doing so is strong, offering as it does an effective way for companies to deliver world-class communications to their customers....Full Article »