Dan Foley is the Business Service Center director with ITV plc, the UK’s largest commercial broadcaster operating a multi-platform, content driven business and one of Europe’s leading production companies. Dan is a qualified accountant and has nearly nine years’ direct experience in the strategic, tactical and operational direction and management of shared services centers. Dan has been a key leader in the growth of National Australia Group, Diageo and Marks & Spencer’s award winning services centers. A well known and respected contributor on the shared service center circuit, Dan never ceases to provide engaging, lateral and challenging insights to the fields of Leadership, People and Customer Service.

The next in our series of hard-learned lessons from the front line...Full Article »
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