Russ Sandlin, Executive Manager of the Contact Center at Gulf Bank of Kuwait, joined the bank in 2008. Gulf Bank has emerged as the leading Contact Center in the Middle East, recently winning the Best Contact Centre of the Middle East at the Banker Middle East awards in May, 2010. Prior to this, Russ managed large contact centers for Barclays PLC, HSBC, Chase Manhattan, Bank of America, AT&T and Dell.
Russ started out in the telephones industry in the early 1980’s while attending the University of Delaware and worked his way up in the leading Call Centers of the United States. Russ managed Call Center CTI Dialer projects.
Since then, Russ has helped US based investors move their work offshore setting up contact centers in Korea, Mexico, Dubai, Qatar, Pakistan, India, the Philippines, China, Ghana and Kuwait. Russ is an industry expert in Offshore Outsourcing, BPO, KPO and Contact Centers.