Michael Hyltoft is the co-founder and MD of independent consultant STF (Start to Finish) Consulting, which specialises in Purchase2Pay and Order2Cash process automation. For the last 2 years Michael has worked for DSGi (Dixons Store group International) as program manager responsible for the creation of their SSC in Brno, Czech. Michael has over 10 years of experience advising companies on setting up SSCs, both as BTO (Build Transfer Operate) and BPO (Business Process Outsourcing). He has significant experience in all aspects of designing and implementing shared services and has worked with multinational organizations throughout Europe.