member

Bob Foley
Marj Kyriopoulos

 

Bob Foley
Manager of Service Management
US Postal Services
email: Robert.A.Foley@USPS.gov

Bob Foley is a recipient of the USPS Quality Partner of the Year Award, and has held a number of management positions over his 35- year career with Postal Service. His primary focus with has been Finance and Operations. In 1999, he facilitated process management training and taught teams how to use quality tools, leading them to success as recipients of the AQP Bronze Award and the RIT/USA Today Quality Cup Award. For the past three years Bob has been implementing the Shared Services Accounting project. Bob completed the decision analysis document that obtained the necessary funding. He manages the service of these centers and provides the necessary technology for the reengineered processes. The technologies implemented within the USPS are a call management system, a knowledge management system and a workflow management system. Bob sits on the technology review board for both the Call Management and Workflow Management systems and facilitates the contracting for third parties engaged in the project.

Marj Kyriopoulos
Service Management
US Postal Services
email: Marjorie.L.Kyriopoulos@usps.gov

Marj Kyriopoulos has more than 20 years’ communications and management experience in business and technical environments, including Unisys Corporation, Cray Research, Inc., and MRNet. She was Director of Information Design Services for Spherion Technology and President of MLK Solutions, Inc. As a member of the Service Management team, Marj provides support for users in a changing shared services environment by creating knowledge objects, intranet web site designs, newsletters, tip sheets, information packets, training materials, and timely updates for the shared services web site. She is also working to establish best practices for populating and managing the knowledge base used by USPS Accounting Help Desk agents.

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It’s no secret that there has been one topic in the finance community that has been growing louder and louder: Robotic Process Automation, or RPA. However, Trintech takes RPA one step further with Risk Intelligent RPA™ (RI RPA). But what is RI RPA, how does it affect the close process, and how are other companies currently utilizing automation to...Full Article »
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Tags: RPA|cognitive|ISG
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