Global Shared Services SSC/GBS lead, with significant Finance Transformation experience running a mix of larger operational Transaction Processing Centres & smaller regional Front Desk Service Delivery Centres of Expertise, from many geographical locations. I enjoy working with passionate & engaged teams from different cultures, who excel in focusing on service delivery & customer satisfaction, with sound compliance & control. Have run ‘traditional’ Finance SSCs covering typical A2R, P2P & OTC functions, and expanded portfolios with additional support operations for Sales; Supply Chain/Procurement; HR; Facilities & Commercial Functions to provide strategic value add expertise activity & support for internal functions & external customers. I have a passion for this exciting evolving industry that keeps me on my toes! My rally cry for Global Shared Services is “Never Stand Still”, to push boundaries on Evolution, Continuous Improvement, Innovation & Revolution.
I spent almost all of my career in Shared Services to date with Unisys, a global Technology company, headquartered in Philadelphia, but have recently moved to VimpelCom, a leading global provider of telecommunications and digital services headquartered in Amsterdam and serving over 200 million customers
A Chartered Accountant (ICAI) with BSc Accounting from Queen’s University, Belfast, Ireland. Graduated from Executive Business Leadership program at INSEAD Business University, Fontainebleau, France. Qualified with KPMG in Ireland. Previously also led Regional Internal Audit & Compliance teams
For over 10 years I was the Co-Chair & Executive Steering Committee representative of European Council for Shared Services, and am a member of ACCA Finance Transformation global think-tank. I like to speak regularly at industry conferences in these areas. These important networks not only allow an opportunity to showcase our company but to work closely with other industry thought leaders to explore deeper insights into issues, challenges & opportunities we face as leaders in continuing to transform our finance & business operations through shared services, to bring best practices & innovation into our SSC Portfolios.
I live in Amsterdam, enjoy watching Celtic FC & going to deafening Heavy Metal gigs!