Mr. Furlong is a Partner at ISG and has over 25 years of experience in assisting companies transform their general and administrative functions including finance and accounting, human resources, and procurement. He has expertise in formulating strategies and designing alternative service delivery models (Global Business Services, shared services and outsourcing), transforming processes, driving organizational change, and implementing emerging technologies such as advanced analytics, mobile solutions, cognitive computing and cloud based solutions.  Mr. Furlong leads ISG’s Business Advisory Services practice and serves on the Americas Leadership team.

Mr. Furlong re-joined the ISG family in 2016, but as a Partner with ISG from 2005 to 2011 he led engagements for more than 25 clients as they transformed their functions largely through outsourcing.  He led the Business Process Outsourcing (BPO) unit for ISG in Europe for several years.  During this period, Mr. Furlong helped clients successfully outsource finance and accounting, procurement, human resources and facilities management.  His clients were largely global, however, he has helped set up delivery centers in North and South America, Europe, Asia Pacific, China, India, and Australia.

Prior to re-joining ISG, Mr. Furlong held senior leadership positions with IBM in their Business Process Outsourcing practice.  He began his work with IBM as the leader of the business development and sales team for BPO.  Most recently, Mr. Furlong had P&L responsibility for IBM’s finance and accounting outsourcing contracts in North America.  These contracts covered all aspects of finance and accounting for global contracts with delivery centers in India, the Philippines, Costa Rica, Brazil, Russia, Poland, India, and the United States.  Prior to IBM, Mr. Furlong was a Partner at ISG and prior to that he held leadership positions with Archstone Consulting and Gunn Partners. He began his consulting career with A.T. Kearney.  Throughout his 25+ year career, Mr. Furlong has advised over 80 clients in transforming their processes and organizations.