Charles Shifflet is the Vice President of iHeartMedia’s shared services organization responsible for the strategic and operational performance of the credit to cash process. Charles has more than 20 years of experience designing, implementing, transforming, and managing multiple facets of shared service operations. He has been leading and transforming iHeartMedia’s shared services organization for the past three years. Prior to joining iHeartMedia, Charles held operational and customer services roles within Fortune 100 companies. Charles’s experience crosses multiple industries and functional areas both nationally and internationally. He has been responsible for internal shared service organizations as well as business outsourcing organizations. In addition to working with multiple system vendors and proprietary technology platforms, Charles has introduced Robotic Process Automation within iHeartMedia.