Darrin Bird, TCN

Darrin Bird is COO and executive vice president at TCN Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide.

7 tips to leverage 'digital' for your operationsDigitalization is sweeping across enterprises large and small, and affecting not just the way we live and the way we interact in our private life, but also, and significantly, how business operates. Some of 2018's key trends are summarized by Darrin Bird below.Voice will remain king:...Full Article »