How to Turn your Customers into Fans

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This FREE webinar was recorded on:
May 30, 2013
10:00 AM - 11:00 AM EST

In a recent Shared Services Survey, 80% of respondents said that customer satisfaction was their highest priority in the next 3 years. This is increasingly important as the financial crisis has shone a spotlight onto inhouse support services – and successful SSOs need to support their business unit customers’ objectives.

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With the focus on "human ‘interactions," the ability to manage Service Level Agreements and Operating Level Agreements together is a crucial skill-set.

Join this webinar to hear about:

  • findings from the 2013 Customer Satisfaction Survey
  • a simple 7-step process for turning customers into fans
  • why you have to start with " process" to serve your customers

TIBCO Nimbus can help you build employee engagement, customer happiness and sustainable continuous improvement.

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.