Qatar Foundation - Senior Business Analyst



SS&O Jobs
03/19/2014

Qatar Foundation for Education, Science and Community Development (QF)is a private, chartered, non-profit organization, founded in 1995 by His Highness Sheikh Hamad Bin Khalifa Al Thani, Father Amir. Guided by the principle that a nation's greatest resource is the potential of its people, QF aims to develop that potential through a network of centers devoted to progressive education, research, and community welfare.

QF and Shared Services Directorate would like to invite applications from suitably qualified candidates for the following position:

Senior Business Analyst

The role is to analyze, design, develop, and engineer business process; apply commercially best practice across the organization; and support a vision of shared services. This includes implementation of standards and norms; implementation of audit framework; facilitating the management, maintenance, and education of the business on process and procedural frameworks.

Key Responsibilities:

  • Serveas business process knowledge expert and key advisor on other projects within the shared services centers.
  • Provide assistance to internal partners in developing, aligning, and maintaining business process methodologies and frameworks in support of service delivery.
  • Identifyopportunities for operational improvement and recommend solutions and implementation roadmaps.
  • Workwith service management leads or stakeholders to gather requirements and identify trends, perform gap and root-cause analysis to determine areas of opportunity and priority for improved service delivery.
  • Communicate customer requirements and solutions effectively to Shared Services centers and other program areas.
  • Identify, gather, and define business requirements from Shared Services customers.
  • Validate and confirm business requirements mapping to the processes of the Shared Services centers.
  • Develop detailed process maps to represent process flows, interdependencies, key stakeholders, systems/manual interactions, and aid to the analysis and design of enhanced service delivery.
  • Identify trends. Perform gap and root-cause analysis to determine areas of opportunity and priority for service improvement and more cost-effective service delivery.
  • Participate in or lead cross-functional project teams that perform detailed analysis of service delivery processes, including gathering data, investigating cause-effect relationships, and measuring process performance/impact/benefits.
  • Work with program implementation teams to identify and apply industry best practices and benchmarks and develop "best-in-class" process models and target performance metrics.
  • Work proactively to promote a quality driven working environment (e.g.: inter-departmental interface; promote open and positive communication; educate the business).
  • Establish, manage, and refine a comprehensive internal audit program against process, across the organization, to assist in the identification and optimization of best practice methods for the achievement of continual improvement.
  • Ensure there is a consistent level of service delivery conformance across the Shared Services centers through effective planning and by preparing and giving relevant and appropriate presentations and training.
  • Promote quality assurance and the use of best practices within the company and across projects.
  • Must be a self-starter and creative enough to solve problems in an autonomous nature.
  • This function will operate in a developing business that is in early to mid stage maturity. The position is best suited to those with startup, developing business, or large scale enterprise-wide change experience.
  • Must be aware of clients’ issues and be sensitive to their agenda.
  • Must work effectively in a multinational, multicultural environment, where people issues can be more complex.
  • Has a high degree of autonomy and freedom in the execution of this function.


Minimum Requirements:

  • Minimum eight years of experience in business analysis, requirements gathering and definition, and/or process improvement initiatives.
  • Educated to degree level or equivalent.
  • Experience of working within a service-orientated environment, preferably in a Shared Services environment.
  • Understands and is familiar with business, data, process, and modeling techniques such as process modeling.
  • Familiarity with business assessment tools (e.g., feasibility studies, business cases and/or cost/benefit, risk assessment, project sizing and costing, and current state analysis/needs assessments).
  • Good understanding of quality assurance: standards.
  • Advanced strategic business visioning, planning, and organizational skills.
  • Experience working within cross-functional teams.
  • Working knowledge of Information Technology systems/applications, infrastructure, architecture, security etc.
  • Expert knowledge of MS Office applications and Visio and working knowledge of Business Intelligence/Performance Reporting tools/ applications.
  • Customer service oriented with effective interpersonal skills.
  • Analytical, detail oriented and problem-solving skills.
  • Expert verbal and written communication skills.
  • Strong facilitation and presentation skills.
  • Fluent written and spoken English.
  • Ability to manage change and cope with complex and ambiguous situations.
  • Ability to work under tight deadlines.


If you are interested and fulfill the criteria, kindly email your rêsumê, including the name of the position in the subject field, to qfjobs@qf.org.qa. The closing date for applications is two weeks after publication of this advertisement. Only qualified applicants will be notified.

For more information please visit www.qf.org.qa