Qatar Foundation - Senior Business Analyst

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Qatar Foundation for Education, Science and Community Development (QF)is a private, chartered, non-profit organization, founded in 1995 by His Highness Sheikh Hamad Bin Khalifa Al Thani, Father Amir. Guided by the principle that a nation's greatest resource is the potential of its people, QF aims to develop that potential through a network of centers devoted to progressive education, research, and community welfare.

QF and Shared Services Directorate would like to invite applications from suitably qualified candidates for the following position:

Senior Business Analyst

The role is to analyze, design, develop, and engineer business process; apply commercially best practice across the organization; and support a vision of shared services. This includes implementation of standards and norms; implementation of audit framework; facilitating the management, maintenance, and education of the business on process and procedural frameworks.

Key Responsibilities:

  • Serveas business process knowledge expert and key advisor on other projects within the shared services centers.
  • Provide assistance to internal partners in developing, aligning, and maintaining business process methodologies and frameworks in support of service delivery.
  • Identifyopportunities for operational improvement and recommend solutions and implementation roadmaps.
  • Workwith service management leads or stakeholders to gather requirements and identify trends, perform gap and root-cause analysis to determine areas of opportunity and priority for improved service delivery.
  • Communicate customer requirements and solutions effectively to Shared Services centers and other program areas.
  • Identify, gather, and define business requirements from Shared Services customers.
  • Validate and confirm business requirements mapping to the processes of the Shared Services centers.
  • Develop detailed process maps to represent process flows, interdependencies, key stakeholders, systems/manual interactions, and aid to the analysis and design of enhanced service delivery.
  • Identify trends. Perform gap and root-cause analysis to determine areas of opportunity and priority for service improvement and more cost-effective service delivery.
  • Participate in or lead cross-functional project teams that perform detailed analysis of service delivery processes, including gathering data, investigating cause-effect relationships, and measuring process performance/impact/benefits.
  • Work with program implementation teams to identify and apply industry best practices and benchmarks and develop "best-in-class" process models and target performance metrics.
  • Work proactively to promote a quality driven working environment (e.g.: inter-departmental interface; promote open and positive communication; educate the business).
  • Establish, manage, and refine a comprehensive internal audit program against process, across the organization, to assist in the identification and optimization of best practice methods for the achievement of continual improvement.
  • Ensure there is a consistent level of service delivery conformance across the Shared Services centers through effective planning and by preparing and giving relevant and appropriate presentations and training.
  • Promote quality assurance and the use of best practices within the company and across projects.
  • Must be a self-starter and creative enough to solve problems in an autonomous nature.
  • This function will operate in a developing business that is in early to mid stage maturity. The position is best suited to those with startup, developing business, or large scale enterprise-wide change experience.
  • Must be aware of clients’ issues and be sensitive to their agenda.
  • Must work effectively in a multinational, multicultural environment, where people issues can be more complex.
  • Has a high degree of autonomy and freedom in the execution of this function.

Minimum Requirements:

  • Minimum eight years of experience in business analysis, requirements gathering and definition, and/or process improvement initiatives.
  • Educated to degree level or equivalent.
  • Experience of working within a service-orientated environment, preferably in a Shared Services environment.
  • Understands and is familiar with business, data, process, and modeling techniques such as process modeling.
  • Familiarity with business assessment tools (e.g., feasibility studies, business cases and/or cost/benefit, risk assessment, project sizing and costing, and current state analysis/needs assessments).
  • Good understanding of quality assurance: standards.
  • Advanced strategic business visioning, planning, and organizational skills.
  • Experience working within cross-functional teams.
  • Working knowledge of Information Technology systems/applications, infrastructure, architecture, security etc.
  • Expert knowledge of MS Office applications and Visio and working knowledge of Business Intelligence/Performance Reporting tools/ applications.
  • Customer service oriented with effective interpersonal skills.
  • Analytical, detail oriented and problem-solving skills.
  • Expert verbal and written communication skills.
  • Strong facilitation and presentation skills.
  • Fluent written and spoken English.
  • Ability to manage change and cope with complex and ambiguous situations.
  • Ability to work under tight deadlines.

If you are interested and fulfill the criteria, kindly email your rêsumê, including the name of the position in the subject field, to The closing date for applications is two weeks after publication of this advertisement. Only qualified applicants will be notified.

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