Understand the future of your industry and benchmark your place within it

12 - 13 January, 2021  |  Digital Conference

How much do you know about the future of your industry? About what technology is cutting-edge, what strategies are being deployed by the top SSCs and which trends are going to stick. At SSON we believe forewarned is forearmed and have created this interactive conference to allow you to dream and imagine where this industry is going and what it’s capable of!

We'll also be revealing, for the first time, the results of our highly anticipated 'State of the Industry Survey.' Conducted annually by SSON the survey reveals how shared servces leaders are acting and planning, in the fields of talent, technology and operating models. It is the perfect place for you to benchmark your current progress and GBS future plans. 

Key Topics to be Discussed

Cutting edge technology that’s realizing hard benefits

Future proofing your business strategy with enterprise resilience

Executing a location agnostic operating model; digital workers, self-service, remote and virtual

Agile at scale; leveraging automation, robotics, AI, analytics and other digital solutions

Mapping a future of work strategy to empower employees and drive digital transformation

  • Disruptive Innovation, Value Creation & Visionary Leadership: Novartis’ Ingredients for a GBS of the Future 9:00 am - 9:45 am
  • Examining Results From SSON’s State of the Industry Report 2021 (First Look!) 10:00 am - 10:45 am
  • Taking Your SSC To The Next Level: Process Discovery and Virtual Assistants 11:00 am - 11:45 am
  • AI, RPA and DPA, The Ultimate Power Combo for Slick and Effective Business Transformation 12:00 pm - 12:45 pm
  • Bayer Case Study: Driving Great Customer Experience In The Age Of Digital Services 8:00 am - 8:45 am
  • Gig, Remote, Digital & Highly Skilled: The Big Talent Conversation 9:00 am - 9:45 am
  • Benchmarking as the Foundation for Effective Continuous Improvement 10:00 am - 10:45 am
  • How to Double the Business Value Generated by Global Business Services 11:00 am - 11:45 am

Featured Speakers

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Future of Shared Services Digital Summit is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.