Last spring, in the middle of the COVID-19 outbreak, Automation Anywhere partnered with SSON to research the impact of the pandemic and how it affects shared services organizations. At that time, 24% of respondents saw the increasing importance of the shared services model, and 52% expected SSOs to become more digitized.

This session will share Automation Anywhere's experience of implementing intelligent automation, transforming traditional shared services organizations into virtual delivery centers. Using real-life examples from finance and HR automation, we will address the following key questions:

• How to scale-up: which processes are perfect for automation (and which aren't)
• Process Discovery and cognitive automation: exploring different options for expanding your RPA footprint