Future of Work Online Summit
13 - 14 July 2021
Online Event
Day 1 Agenda - in UK time
1:25 pm - 1:30 pm
Welcome & Introduction
Martin Boakes -
EU Managing Director,
Enate
1:30 pm - 2:00 pm
Innovating the Future of Work within GBS
Vanessa Gleason -
Vice President – TBS Strategy and TBS Procurement Solutions,
Takeda
The Covid-19 pandemic has changed many aspects of how we work now and forever. The initial disruption and continuing future challenges are strongest felt in the GBS and Shared Service Centres of organisations globally. Once regarded as simple ‘service centres’, they are increasingly seen as innovative engine rooms of business and the driving forces for the future of work, talent management, performance and growth.
Vanessa Gleason will share the story of Takeda Business Solutions (TBS) and will discuss:
• How TBS became an innovating, consulting business partner within Takeda
• The impact this has had on Takeda’s overall future of work strategy
• The creation and deployment of ‘digital ninjas’ into the organisation and how this is influencing the digital workforce
• How their strategy has evolved to create a much greater focus on exceptional employee experience
2:00 pm - 2:50 pm
Panel Discussion: What is the future of the workplace and the implications of remote/hybrid working?
Manoj Kalra -
Senior Vice President,
DSM Group Business Services (GBS)
Piotr Andryszak - Director, HR Services Europe, Signify
Catherine Day - Chief Service Quality Management, Unicef
Santiago Diaz Carrasco - Head of Business Solutions Delivery Center EMEA & Managing Director, Givaudan
Kieran Coughlan - Senior Solutions Engineer, EMEA, Nintex
While the pandemic has proven that the remote/home working model does work, where will this leave companies as we emerge from lockdowns? This panel will discuss:
• How will long-term remote working change the world of work?
• How should organisations be managing and looking after their virtual workforce?
• What will hybrid models look like moving forward?
• What technology will we need to enable our future workforces?
Santiago Diaz Carrasco
Head of Business Solutions Delivery Center EMEA & Managing DirectorGivaudan
2:50 pm - 3:30 pm
Organizational Ambidexterity - Balancing Efficiency and Innovation
Jessica Nordlander -
Chief Operating Officer,
Thoughtexchange
Organizational Ambidexterity represents the successful balancing of efficiency and innovation and has been linked to things like organizational learning, competitive advantage, and organizational survival. Being both efficient and innovative can be a challenge in the best of times; achieving this while adapting to massive market disruption can feel impossible. In this session, hosted by ThoughtExchange COO and Sweden's most innovative leader in 2019, Jessica Nordlander will explore this balancing act in an era of distributed leadership and increased digitalization.
3:30 pm - 4:00 pm
Content Break
4:00 pm - 4:30 pm
Managing & Accessing Your Talent: Why the gig economy is here to stay
Dave Hughes -
Global Business Services Lead,
OQ
The gig talent economy has been on the rise for many years, but COVID-19 has accelerated this trend. Companies across all sectors are beginning to realise that their ability to attract gig talent has a direct impact on a business’ ability to drive its performance and growth. In this session, Dave Hughes, Global Business Services Lead at OQ, will share his thoughts on what the future might look like:
• What might be the future opportunities for companies to attract and harness gig talent?
• How might Global Business Services operations need to adapt their approach to defining ‘work’?
• What might be the organizational cultural challenges to overcome in order to be a leading employer in the future?
4:30 pm - 5:00 pm
From Doing Digital to Being Digital: How to build future proof capabilities and skills in an organisation
Gillian Hynes -
Senior Talent Manager,
TC Energy
Even though we have been working with AI and robotics for several decades, we are moving towards the trend of having machines replace human workers. However, people need to see robots as our collaborator and not our competitor, while building future proof capabilities in the new and for the beyond. An essential quality for future organizational success is a broader digital literacy across their people. This session will discuss:
• The importance of and qualities needed for successful digital-era skills & capabilities
• How organizations can start to build digital capabilities in your current workforce
• How to shift from the defined role based approach to skills and experiences
