Rob is responsible for building and implementing the Financial Shared Service Centre at Leiden University. With currently 38 fte his Shared Service Centre supports one of Europe’s oldest (1575) and leading international research universities with a total of 24.500 students and 4.500 employees.
Since the start back in 2009, Rob has managed to improve his service center year after year. Key achievements are transforming the paper intensive processes into fully digitalized processes and applying continuous monitoring on financial data to continuously improve. Success comes from focus on change management, stacking up several smaller projects creating a multiplier effect and paying attention to the integral impact of each project on people, processes, IT and governance.
Innovative business collaboration can massively improve productivity. The ability to facilitate a collaborative workforce and culture often means the difference between success and failure. Since the pandemic, the adoption of communications tools such as Zoom, MS Teams, skype etc have sky rocketed. However, will these collaboration tools stay as we move into the new stage and how can we look beyond communication tools to facilitate the next level of collaboration. Join this session to gain key insights on key techniques and technologies to set your business for success in the future:
• Going beyond communication tools to examine new collaboration tools and techniques
• Augmented workforce: Facilitating human/machine collaboration through automation and cognitive technologies
• Driving collaboration through data and analytics
• It’s not just about technology: Developing and driving ownership and culture for collaboration