Most of the challenge in Global Business Services is in applying its concepts to your unique situation. We all know that driving scale and productivity via shared services (whether within the GBS or CIO framework) is a proven success model. We know that climbing up the value ladder from cost savings to creating new business value is the way to go. The challenge is always in this "how".
That is where the "GBS Applied Series" comes in. It gets to the "how". It is focused on a series of use case scenarios, not on the concepts and theories of GBS. Through a series of live, instructor-led use cases, attendees will receive insights on the tips and tricks that seasoned, successful GBS leaders know.
The trainings are conducted on Mondays from 1-2 PM EST. The specific dates, times (EST) and topics are listed below.
How to minimize political friction and maximize business value.
How to avoid service instability, minimize disruption for staff, and maximize returns.
Tips on engaging with internal business partners to support the shift from cost-reduction to value creation.
Tips on key levers and business benefits.
Critical considerations in selecting location(s) and partners.
Tips on cost-recovery model & charging back costs to the business.
Tips on meeting year-on-year GBS budget reductions through CI and innovative solutions.
Tips on selecting critical KPIs and balancing all stakeholders' needs.
Embracing disruptive technologies like AI, RPA, and blockchain.
Proven strategies for contracting and negotiation to secure ongoing value.