Joanne Gavigan

Shared Services have arguably seen more disruption in the last 12 months than the last 12 years, bringing new and urgent demand for change! Added to the perennial fight for collaboration and ownership, which GPOs face, they must now navigate a raft of new and urgent demands such as accelerated automation and remote working. Traditional change management practices with lengthy timelines and clunky rollouts won’t cut it anymore. As shared services re-think their service portfolios and companies shift their operating models, change management is required to be quick, agile and in many cases virtual. In this panel, our GPO experts talk about how they have tackled change management in the last 12 months and what they have learnt.