Many HR executives say that ensuring their operating model provides a competitive advantage is a major

challenge. With so many new tools available in this era of digital transformation, it can be difficult to keep up. In

this session you will hear from the head of Shared Services at Signify on how they were able to achieve

operational excellence and the benefits achieved by the organization. He will also:

• Examine how culture affects operational excellence outcomes

• Discuss key improvement methods

• Illustrate how to achieving operational excellence in a global environment