Alleviate pain and improve the quality of life for people around the world. That’s ZimmerBiomet’s mission. It speaks to

the solutions they provide for patients, but it also shines through in the service they provide their workforce. In the

wake of COVID-19, employees rushed to HR with questions and concerns. Thornton Guthrie, Regional HR Shared

Services Manager, had to find a way to ease their worries with answers while preventing the workload from

overwhelming his frontline HR staff. In this presentation, hear how he got a dedicated HR call center up and running

within 48 hours.