Thornton Guthrie Jr.

Regional HR Shared Services Manager Zimmer Biomet

Main Conference Day Two, May 20th, 2020

Wednesday, May 20th, 2020

2:30 PM Alleviate Pain With Answers: How Zimmer Biomet Built An Employee Call Center In 48 Hours

Alleviate pain and improve the quality of life for people around the world. That’s ZimmerBiomet’s mission. It speaks to

the solutions they provide for patients, but it also shines through in the service they provide their workforce. In the

wake of COVID-19, employees rushed to HR with questions and concerns. Thornton Guthrie, Regional HR Shared

Services Manager, had to find a way to ease their worries with answers while preventing the workload from

overwhelming his frontline HR staff. In this presentation, hear how he got a dedicated HR call center up and running

within 48 hours.

Check out the incredible speaker line-up to see who will be joining Thornton.

Download The Latest Agenda