October 21 - 24, 2019
Hotel Colonnade Coral Gables, Coral Gables, FL

Main Conference Day One: October 22, 2019

8:15 am - 8:45 am Main Conference Registration & Breakfast

8:50 am - 9:00 am Chairperson’s Opening Remarks


9:00 am - 9:45 am Improving Consistency While Retaining Humanity: How Does the Enterprise Achieve Standardization of Benefits While Allowing Employees to Continue Feeling the Human Element?


One of the top reasons companies move to a Shared Services model is to increase consistency across the business. Often companies are able to achieve this but
run the risk of having the employee feel disconnected. In this session you will learn from a company about how they were able to standardize processes across the
business while keeping employees connected.
• Establishing baseline models
• Identifying which systems to keep and which to ditch
• Key Strategies that allow employees to keep connected
Mark Spencer, VP Human Resources at Revera Living

Mark Spencer

VP Human Resources
Revera Living

Debbie Williams, Director, HR Shared Services at Revera Inc.

Debbie Williams

Director, HR Shared Services
Revera Inc.

9:45 am - 10:30 am CASE STUDY: Outsourcing & Shared Services: How Do They Fit Together for your Organization?

The debate is an old one but it’s still more relevant than ever. Whether or not to move your operations to an HR Shared Services center or to outsource is often a
complex one that requires carefully considering all options. Too often than not, a couple of strong views within the organization can make the decision for the
organization. In this session we will discuss the pros and cons of both methods.
• Identifying key decision makers within your organization
• The added benefit of off-shoring Shared Services vs. Outsourcing
• Communicating your decision to key stallholders within the organization
Klaas Venborg, Executive Director-Global People Shared Services at LEO Pharma A/S

Klaas Venborg

Executive Director-Global People Shared Services
LEO Pharma A/S

10:30 am - 11:30 am Demo Drive & Morning Networking Break

11:30 am - 12:15 pm Change Management – Which Comes First? HR Shared Services Center or HR Operating Model – A Guide to a Successful Transformation


Maria Jose Plata Arevalo, Director, HR Shared Services at Envision Healthcare

Maria Jose Plata Arevalo

Director, HR Shared Services
Envision Healthcare

12:15 pm - 1:15 pm Networking Lunch

1:15 pm - 2:45 pm Interactive Discussion Groups

Our facilitated, small group discussions optimize peer-to-peer learning by ‘crowdsourcing’ practical solutions to common IA challenges—an immersive experience where you’ll
have the opportunity to build upon one another’s expertise. Attendees choose one of the two topics below with 45 minutes to debate and discuss key areas of interest.
1:15 PM IDG 1: How Do Chatbots Compliment
an HR Shared Services Model?
Facilitated by
Rita Gross
HR Shared Services Director,
AMERICAS
IDG 2: Improving Time to Hire
Facilitated by
Mark Hickenbottom
Senior Director, Global HR Shared
Services Center
CSL BEHRING
IDG 3: Gaining Internal Buy-in
Facilitated by
Katie Waldo
Manager, People Center
H&R BLOCK
IDG 4: Awareness of Barriers to HR
Shared Services
Facilitated by
Maria Palacio
VP Human Resources
WORLD FUEL SERVICES

2:45 pm - 4:00 pm Hackathon- Creating Greater Value - Driving Enterprise Wide Decision Making


4:00 pm - 4:15 pm Afternoon Refreshments & Networking Break

4:15 pm - 5:00 pm Client Case Study- Creating a Continuous Improvement Mindset within Shared Services and Beyond

Sponsors:
ScottMadden



5:15 pm - 6:00 pm CASE STUDY: Introducing HR Standardization Across Multiple Health Authorities Through RPA

In this session we will talk about the basic principles of how RPA best applies to HR Shared Services and the benefits of implementing it. We also discuss why one
organization choose to standardize it’s processes through RPA:
• Discussing the costs behind a successful implementation
• Sharing common goals
• Building a solid RPA framework

6:00 pm - 7:00 pm Welcome Cocktail Reception