October 21 - 24, 2019
Hotel Colonnade Coral Gables, Coral Gables, FL

Pre-Conference Workshops: October 21, 2019

Workshops

8:00 am - 8:30 am Workshop Registration & Breakfast

8:30 am - 10:30 am Workshop A: The Benefits of Lift & Shift: Examining the Benefits & Challenges of Upskilling Versus Outsourcing

Before an official HRSSC launch, it goes without saying that an SSO model must be determined. This can be an arduous process, but it has arguably the greatest
impact on all decisions moving forward. Autodesk - a $2 billion company - over the course of 2 years time, implemented 3 SSCs in the US alone. The big question
was whether to keep their organization captive and invest in upskilling their entire shared services employees, or outsourcing the center and dealing with a new
employee universe. While in the end they went with a captive model, it was a close call. In this workshop, the architects of the HRSSO build will walk through that
decision-making process, including:
• The pros and cons they determined for each model
• The career paths they created to make their center attractive to internal talent
• What they put into their RFP and what they were looking for in an outsourcing partner
• Why they decided to keep a captive model and what might have turned the tide towards outsourcing instead
Speaker Presentation – 30 Minutes
Earl Barron, Sr. Director Digital Employee Experience, AUTODESK
Divide Three Groups for Upskilling Exercise – Beginner, Intermediate & Advanced - 45 Minutes
Presentation Of Group Business Plans – 20 Minutes
Speaker Wrap up- 10 Minutes
Earl Barron, Director, HR Information Systems at Autodesk

Earl Barron

Director, HR Information Systems
Autodesk

10:30 am - 10:45 am Morning Refreshment Break

10:45 am - 12:30 pm Workshop B: A Step by Step Guide to Design Thinking for HR Shared Services

Design Thinking will change HR at its core. As more and more employees are expecting a better experience, it will be up to companies to embrace the methodology.
Join this workshop to learn how Kaspersky Labs embraced design thinking and is now seeing results not only within HR Shared Services but throughout the company.

Speaker Presentation - 30 Minutes
Journey Mapping - 30 Minutes
Break into small groups for a mock journey mapping exercise
Presentation of Journey Mapping - 30 Minutes
Closing Remarks- 15 Minutes
Alena Reva, Vice President Human Resources, Americas & Europe at Kaspersky Lab

Alena Reva

Vice President Human Resources, Americas & Europe
Kaspersky Lab

Christopher Rapisardi, HR Business Partner at Kaspersky Lab

Christopher Rapisardi

HR Business Partner
Kaspersky Lab

12:30 pm - 1:15 pm Networking Lunch

1:15 pm - 3:15 pm Workshop C: Implementing the Next Generation of HRSS: What Does HR for a Digital Workforce Look Like?

You’ve decided you want to develop your HRSS call center. Though undoubtedly exciting, this process often leaves HR professionals with more questions than answers.
The most important is: what exactly am I aiming for to support a company and a workforce that is “going digital”? This interactive workshop, led by ISG industry
experts, will start with a short evaluation of your HR organization’s current digital maturity, help you work through your organization’s needs to determine next steps
and finally, encourage you to think through the aftermath of a technology-enabled HR. Join your peers in finding out how to:
• Position yourself for success. What is the optimal foundation you need to have in place to quickly usher in digitized Shared Service technologies and what does this
look like?
• Evaluate the options at your disposal. Chatbots, Robotic Process Automation (RPA), cloud-based systems, virtual assistants: how do you determine which
technological solutions is the perfect complement to your needs?
• Work through the aftermath. You’ve got your digitized platform – now what? How do you decide the best use of your non-HRSS teams’ time?
• Think ahead: this is today’s digital HRSS technologies. What does tomorrow’s look like?
Julie Fernandez, Partner, Global Payroll and HR Services Strategies at ISG

Julie Fernandez

Partner, Global Payroll and HR Services Strategies
ISG

3:15 pm - 3:30 pm Afternoon Refreshment Break

If you’ve purchased the HR Power Pass- it’s time to head to the Everglades or stick around for workshop D if you prefer!
Learn more about the HR Power Pass.

3:30 pm - 5:15 pm Workshop D: Getting from Good to Great – A Framework for Assessing and Improving Your SSO Effectiveness

Whether your organization is thinking about implementing an HR shared services organization, you are in the early stage of your operations, or you have an
established service delivery model primed for growth, it’s important to understand the levers you can adjust to improve your effectiveness. During this workshop, we
will cover a framework that can help you determine if your operations are aligned with leading practices, and if not, how to get there. We will discuss both tactical
and transformation changes to help you realize your shared services goals.
Courtney Jackson, Partner at ScottMadden, Inc.

Courtney Jackson

Partner
ScottMadden, Inc.

Trish Ferris, Partner at ScottMadden

Trish Ferris

Partner
ScottMadden

Jerred Crosby, Partner at ScottMadden, Inc.

Jerred Crosby

Partner
ScottMadden, Inc.