October 21 - 24, 2019
Hotel Colonnade Coral Gables, Coral Gables, FL

Resource Library

Event Guide: 26th HR Shared Services & Outsourcing Summit

In case you haven't heard, HRSSO is moving to Miami at Hotel Colonnade & we couldn't be more excited! We have revamped our program and can't wait for you to see it.This October 21st-24th, learn from Senior Decision makers along from your peers at the 26th HR Shared Services & ...

Program Highlights

Design Thinking & Agile Spotlight

If you work in the design thinking or agile space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our design thinking and agile thought leaders, as well as the various topics they will be presenting...

What's New at HR Shared Services & Outsourcing Week?

This document highlights what's new in this year's program, as well as our new sessions on design thinking in HR shared services. This is a great opportunity to expand your thinking, as well as your business network!

Employee Experience & Talent Spotlight

If you work in the employee experience space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our employee experience and talent thought leaders, as well as the various topics they will be presenting on this...

Fast Track Your Attendance to HRSSO

Past Attendee List

Take a look at the industry leaders who attended the 25th HR Shared Services & Outsourcing Summit! This list of job titles and organizations will give you a better idea of who you can expect to join us at this year's upcoming event.

Justify Your Trip

We want to help you get the thumbs up to attend the HR Shared Services & Outsourcing Summit!We’re back and more excited than ever! And we know you are too. We get that management sometimes says that they don’t understand the importance of attending “yet another HR shared services conference”...

Trends Within HR Shared Services

Enhance the Employee Experience with Design Thinking in Just 10 Easy Steps

Design thinking is buzzing within the HR community. Everyone is talking about it, but not many people know how to apply it to the employee experience. As more and more employees expect abetter experience, it will be up to their employers to embrace the methodology. That’s why HR professionals need...

Design Thinking, Agile and Predictive Analytics to Take HR Shared Services Beyond 2020

This report looks at how HR Shared Services can innovate in the age of digitalization. View this report to discover:What HR Shared Services stands to gain from integrating design thinking and agile as a project management methodologyTips on change management to ensure a successful rollout of the initiatives mentioned aboveAn...

Design Thinking for HR Shared Services

From start-ups to public companies, employees are demanding the same quality of service at work as they do as a consumer. As a result, high-performing companies are looking to create meaningful and memorable employee experiences.By leveraging Design Thinking techniques, HR SSO leaders can develop an in-depth understanding of what makes...

Next Generation HR Shared Services: What Does the Best Practice HR Service Delivery Model Look Like?

In this day and age, the Shared Services landscape is constantly evolving due to technological disruptions, merger & acquisitions, increasing expectations to provide more value to their customers.This interactive report focuses on how HR can be transformed to be a key partner to the business:Showcase the current operating model of...

Agile for HR Shared Services

2019 HR Shared Services & Outsourcing Summit speaker Sanjeev Sahgal, Director of HR Shared Services at The World Bank, explains how his organization used agile to optimize processes, boost customer satisfaction and increase adaptability to change. Download this article to find out:What "Agile" means and how it can be applied...

Using HRSS Data to Forge a New Approach to Decision Making

You’ve had the data for years, but it’s time to start really using it. The possibilities for predictive analytics are endless: dig deeper into case management, tailor employee engagement to demographic, pre-empt problems with data and brief your call center team on how to resolve cases more efficiently than ever...

Design Thinking for HR Shared Services: Lessons Learned Two Years Later

In this past presentation, Chaitanya Jayanti, MyHR Manager at Northwestern Memorial Healthcare, presents her journey tackling challenges to increase overall HR efficiency by eliminating manual processes, enhancing their HR team’s reputation, and transforming the employee service experience to make it easier for employees to “Get Answers”, “Take Action”, and “Track...

HRSS Structure and Preparing for RPA Deployment: Lessons from Black Hills Corporation

This case study delves into the finer detail of RPA integration, looking at their initial HRSS structure, forward thinking, and overall management of RPA. More specifically,Our structure: how Black Hills chose to set up their HR Shared Services organization to position themselves for digital integration. How did they structure the...

Building a Relationship: Figuring Out a Common Language Between IT and HRSS Teams

Though the two disciples don’t traditionally overlap, in a Shared Services environment there are many parallels, specifically around ownership of certain functions. What is HR accountable for, and what falls under ITs jurisdiction? This struggle is a daily challenge for many organizations – and Microsoft is no exception. This Microsoft...

Digging Through the Data: It’s Interesting, But So What? Finding and Actioning Impactful Metrics in Your Data Report

Data, metrics and analytics: everyone’s talking about them. You want to implement these data measuring systems into your HRSS platform, or maybe you already have, but how do you filter down the data to provide you with useful, actionable measures that will acutely support your business needs? In this presentation...

Tackling Turnover: Building Employee Growth and Development Into Your HRSS Call Center

Call center jobs are often viewed as stepping stones into a career in HR. As such, they often have a maximum shelf life of 2-4 years. The question is: how do you keep employees engaged and challenged in this role, having already invested in their training and development? This presentation...

The Pros and Cons of Human Resources Shared Services

Shared services is not a new concept to human resources professionals. While there is no hard data that indicates how many companies employee a HR shared service approach, we know it exists and is being used. We also know not all companies use a shared services approach.Why or why not?Human...

The Consumerization of HR Technology in 2019

Based on the popularity of Part 1: The Consumerization of HR, we decided to update the industry with a Part 2. Part 2 goes in-depth on how to strategically create a digital and seamless employee experience in 2018. MIT research has previously found that the expectation of social and collaborative...

Past Presentations

A Collection of Past Presentations from the 25th HR Shared Services & Outsourcing Summit

In preparation for the 26th Annual HR Shared Services & Outsourcing Summit, we wanted to exclusively share these past presentations with you. Below you will find expert content on: Using HRSS Data to Forge a New Approach to Decision MakingDesign Thinking for HR Shared Services: Lessons Learned Two Years LaterHRSS...

ScottMadden Reports

Considering a Phased Approach to Implementing Shared Services?

Has your organization decided to move to a shared services model? More than likely, you are already preparing for the massive changes ahead as you transform your service delivery model. Any change of this scale should be managed with care, as it can be hard on the customers you are...

SPECIAL REPORT: 10 Characteristics of Top Performing HR Service Organizations

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources. In its new role, HR services is no longer just about effective recruiting and career management, however, but about developing and supporting talent, ensuring it’s productive, and providing...

RPA in HR: Leveraging RPA to Enhance the Employee Experience

Robotic Process Automation (RPA) is being used by many organizations as an innovative way to improve business performance and gain process efficiency. RPA is a technology solution that allows you to automate repetitive, rules-based processes through use of computer software. In our previous white paper, “RPA: Innovative Transformation Tool for...

VCU Health System: A Transformation of HR Services and Support

Healthcare organizations are faced with numerous human resources-related challenges, including talent acquisition, retention, and employee engagement, that are currently heightened issues in their industry. They also must address an extensive list of guidelines by The Joint Commission to ensure safe, high-quality care and service, in addition to complying with an...

Unlocking the Value of Customer Satisfaction Surveys for Shared Services Organizations

According to the benchmarking results of a recent HR shared services organization (SSO) survey conducted by APQC and ScottMadden, understanding links between customer satisfaction and performance is seen as one of the most important keys to being a top-performing SSO. More and more SSOs have designed—and are administering on a...

Sponsorship enquiry

Sponsorship Prospectus - HR Shared Services & Outsourcing

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Interactive Discussion Groups, Exhibit booths and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!If you would like to have a copy of the prospectus sent to you...