Additional Content

22nd HRSSO Exclusive Onsite Speaker Interview

22nd HRSSO Exclusive Onsite Speaker Interview

Get an inside look at what our speakers from the 22nd HR Shared Services & Outsourcing Network had to say regarding their HR Shared Services.

Insights from

  • LinkedIn
  • HCA Healthcare
  • CSL Behring

Click the download now button to receive your free copy!

2018 Exclusive Speaker Interview

2018 Exclusive Speaker Interview

Find out how HR Masterminds from Cisco, Zurich NA, Rolls Royce, World Bank and more are using RPA in their HR Shared Services & Outsourcing.

Top 5 Reasons to Attend the 25th HRSS

Top 5 Reasons to Attend the 25th HRSS

HR Shared Services is back and bigger and better than ever. In 2019, we're celebrating 25 successful summits of the HRSS series and groundbreaking industry growth and innovation. Check out the top 5 reasons you and your team should be at HRSS this year.

RPA at HRSSO

RPA at HRSSO

Enlighten your workforce with RPA knowledge at the 25th HR Shared Services & Outsourcing Conference!

Talent at HRSSO

Talent at HRSSO

Learn to keep the 'Human' in Human Resources: The Employee- First Approach at the 25th HR Shared Services & Outsourcing Conference through tack sessions, interactive discussions, and workshops. 

Part 1: The Consumerization of HR E-Book

Part 1: The Consumerization of HR E-Book

In this comprehensive e-book, we outline the latest trends of 2017, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of truly exceptional HR customer experiences. CHAPTER 1: What is the Consumerization of HR? CHAPTER 2: Help Yourself: Designing a Self-Service System that Works for Your Business CHAPTER 3: Overcoming Perceptions: Back Office Servants to Crucial Business Partner CHAPTER 4: The Move Towards Client-Centric Shared Services: Position Yourself Internally Within an Organization to Contribute Strategically CHAPTER 5: Additional Reading

Interview with Citigroup: Design, Build & Evolve the HRSS Model

Interview with Citigroup: Design, Build & Evolve the HRSS Model

From the October 2016 iteration of HRSSO, Tracey Picone, Head of HR Professional Services, Managing Director at Citigroup discusses best practices for an organization to consider when creating a more effective model with an emphasis on effective use of technology, how an organization might determine if they are ready for an HR Professional Services Organization model, what Citigroup is doing now to further improve upon their HR shared services model, and predictions for the next 5-10 years within the industry.

HR Systems Integration with MasterCard

HR Systems Integration with MasterCard

As the Senior Vice President of GBS HR Systems & Operations at MasterCard, Lois Miller, discusses with us how an organization might gather the necessary data to build a persuasive business case and game plan for success before integration, HR processes and programs enabled through technology and mobile solutions at MasterCard, metrics to back up integration strategy, the challenges of integrating multiple, disparate systems into one single platform, and more!

US Shared Services Centers Trends in Talent and Technology

US Shared Services Centers Trends in Talent and Technology

Take a look at this interactive report based on SSON's 2018 market report! Learn about the strategies and knowledge services from more than 180 shared services executives in this exclusive report.

May 2019 Registration Form

May 2019 Registration Form

Fill out this registration form for the 25th Annual HR Shared Services & Outsourcing Summit Chicago, taking place May 15-17, 2019 in Chicago, IL.


Justify Your Attendance: Attendee ROI Toolkit

Justify Your Attendance: Attendee ROI Toolkit

Are you eager to attend SSON's 25th HR Shared Services & Outsourcing Summit this spring in Chicago? Not sure your trip will be approved? We've created our Attendee ROI Toolkit of letters and worksheets you can easily customize to help your manager understand the return he or she will see on this important investment. The packet includes testimonials, benefits of attending, expected attendee snapshot, a customizable "Dear Boss" letter and additional tips for justifying your attendance.

If you prefer to receive a copy via email contact enquiryIQPC@iqpc.com

HR Shared Services & Outsourcing Summit Post Show Report

HR Shared Services & Outsourcing Summit Post Show Report

Didn't make it to the 21st HR Shared Services & Outsourcing Summit? Get a taste of what you missed with our 2017 Post Show Report which outlines who attended, presented and the key topics covered. In addition, we've also included the results of our Onsite Live-Polling exercise where we surveyed our attendees regarding their SSC maturity level, types of services delivered, # of FTEs, SSO talent management practices and more! Download our extensive Post Show Report to see how you stack up against your peers.
Part 2: Utilizing the Consumerization of HR Technology to Create a Digital & Seamless Employee Experience in 2018

Part 2: Utilizing the Consumerization of HR Technology to Create a Digital & Seamless Employee Experience in 2018

Based on the popularity of Part 1: The Consumerization of HR, we decided to update the industry with a Part 2. Part 2 goes in-depth on how to strategically create a digital and seamless employee experience in 2018. MIT research has previously found that the expectation of social and collaborative tools in the workplace are no longer just a millennial request. To keep up with current trends, download this eBook and discover how creating one employer brand will benefit current employees, potential employees, and consumers.

Just a few of the topics within include:

  • How do I create a seamless experience?
  • The strategic advantages of applying employee-focused HR technology
  • Integrating Employer Branding into HR & Culture Initiatives with Insight from Anheuser-Busch 
  • Interactive Reports on U.S. Shared Services Trends within Talent & Technology in 2018
  • Case Study: Re-imagining What's Possible with HR Service Delivery Innovation at IGT
  • Case Study: Deciphering Whether a "Lift and Shift" vs. "Fix and Shift" Approach is More Appropriate in a Large Scale HR Transformation 
  • And more!
Robotics and HR: Interview with Kevin Poe from NASA

Robotics and HR: Interview with Kevin Poe from NASA

Interview with Kevin Poe from the Information Resource Division of NASA's Shared Services Center
The Shared Services Maturity Curve: Where Do You Fall?

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.

If you have any questions or are having trouble viewing the presentation,  email us at enquiry@iqpc.com to let us know and we’d be happy to help!

Robotics and HR: Interview with Jordan Elmassian from MasterCard

Robotics and HR: Interview with Jordan Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated.
Shared Services in North America 2018: Millennial Talent, Digital Disruption & Customer Experience

Shared Services in North America 2018: Millennial Talent, Digital Disruption & Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centers, this report dives into the key themes of the upcoming 24th HR Shared Services & Outsourcing Summit. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American Shared Services Organizations (SSOs).

Global State of the SSO Industry Report 2018

Global State of the SSO Industry Report 2018

SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.

Past Presentation Packet

Past Presentation Packet

In preparation for the 25th HR Shared Services & Outsourcing Summit, we wanted to exclusively share these past presentations with you. Below you will find expert content on: 

  • Case Study: Scaling Shared Services through Effective Vendor Partnerships—the Rolls-Royce Story: Andy Parsons, Head of HR Operations & Shared Services–Americas, ROLLS-ROYCE
  • “Lift and Shift” vs “Fix and Shift”: Deciphering Which Is More Appropriate in a Large Scale HR Transformation: Amber Stephenson, Sr Manager HR Shared Services, VARIAN MEDICAL SYSTEMS
  • Super-Charge Your HR Business Partners: Jason Paradowski, Executive Director, HRSS North America, BOSCH; Nicole Laing, Team Lead, HR Services–Front Office Operations, ROBERT BOSCH, LLC
  • #HRServiceExcellence: Secrets of the Sauce: Mitch Sparber, Head of HR Services, North America, ZURICH N.A.
  • Case Study: Optimizing Your HRSS—Leveraging Process Improvement to Drive Results and Staff Engagement: Nick Malcom, Director of HR Operations, UNITYPOINT
  • Recruiting Shared Services—Learnings from Microsoft’s Journey of Transformation & Candidate Experience: Janna Tanner, HR Director, HR SERVICES, MICROSOFT CORP.; Dustin Brown, Recruiting Operations Program Manager–Americas, MICROSOFT CORP.
  • Top Performing HR Shared Services Organizations—What Sets Them Apart?: Karen Hilton, Partner, SCOTTMADDEN, INC.; Scott Manning, Partner and Corporate & Shared Services Practice Leader, SCOTTMADDEN
Unlocking More Value From Shared Services

Unlocking More Value From Shared Services

This white paper provides insights to organizations operating a shared service center (SSC) or any department that wants to improve business process through automation. The paper is written for the business but with a technology focus. The aim is to educate leaders on how to drive efficiencies through the use of modern technologies (including RPA and BPA), without having to replace legacy software and applications.

The HR Shared Services & Outsourcing Summit's Top 5 Greatest Hits

The HR Shared Services & Outsourcing Summit's Top 5 Greatest Hits

Take a look at the top 5 most highly rated presentations from the last year to not only get a preview of what we have in store for you at the 22nd HR Shared Services & Outsourcing Summit this October 16-19 in Orlando, FL but to find out how leading-edge companies are embracing RPA, Global Business Services (GBS), strategic HR service delivery and user experience mapping and more to take their HR SSO models to the next level of performance. Presentations include: HR & Robotics: Threats or Opportunity? - Curt Burghardt, Walgreens Evolving the Customer Experience: Genuine Parts Company’s Journey of Continuous Improvement - Rebecca Wood, Genuine Parts Company MasterCard By the Numbers – Lois Miller, MasterCard Design and Set-up of an HR Professional Services Organization - Tracey Picone, Citi Insource, Outsource or Hybrid- Keith Christensen, CVSHealth
How McKesson Carefully Planned, Launched and, Years Later, Re-Invented their ER SSO Based on the Evolving Needs of the Business

How McKesson Carefully Planned, Launched and, Years Later, Re-Invented their ER SSO Based on the Evolving Needs of the Business

Changes in any industry can create both challenges and opportunity. To be successful, an organization must leverage the assets of the entire enterprise. For Human Resources this means creating a solid HR delivery system that effectively and efficiently serves the day to day needs of employees and managers and supports the business as it evolves. In this session learn how McKesson Created an Employee Relations center of expertise, Created HR capacity to add greater strategic value to the business, Managed risk and senstive workforce effectively, Embedded flexibility that enabled Employee Relations to adapt to changes in the internal and external environment
Making HR Shared Services Happen: MANAGING YOUR GO LIVE CHECKLIST AND IMPLEMENTING YOUR NEW HR SSO

Making HR Shared Services Happen: MANAGING YOUR GO LIVE CHECKLIST AND IMPLEMENTING YOUR NEW HR SSO

Congratulations! You’ve built your business case, engaged your stakeholders and have a clear picture of what you want out of your new HR SSO model… now how do you make it happen? In this session, take home real-world guidance pertaining to: Building a new HR SSO team, Launching new technology and preparing your HR teams for go-live, Beating change resistance and driving user adoption through effective sponsorship, communications and training
How to Drive Rapid Results: Leveraging Millennial Engagement

How to Drive Rapid Results: Leveraging Millennial Engagement

There’s no doubt about it; the HR SSO workforce is rapidly changing both in terms of demographics (i.e. Millenials) and the nature of the work as itself it continues to become more technology/data-driven. In this session, learn how to ensure that your HR SSO meets the needs of an evolving workforce by adopting fresh and innovative approaches to: Enhancing existing leadership development, employee engagement and succession planning initiatives to ensure your HR SSO has a robust pipeline of future leaders; Cultivating a culture of high- performance and engagement by driving collaboration, authenticity and communication
Reimagining What’s Possible: HR Service Delivery Innovation at IGT

Reimagining What’s Possible: HR Service Delivery Innovation at IGT

HR Leaders understand the most complex organizational changes can open the door to new possibilities. As the world’s leader in endto- end gaming technology, IGT saw a merger as an opportunity to re-imagine their global HR processes and supporting systems to deliver personalized, relevant HR services to employees in over 60 countries. In this session, hear the story of IGT’s ongoing journey to consolidate processes, systems, cultures, and service delivery models after a corporate merger. Key themes include: M&A HR Transformation, HR automation, HR self-service, HR innovation and more!
Organizational Alignment in an Age of Disruptive Velocity

Organizational Alignment in an Age of Disruptive Velocity

Check out this overview of how digital technology is disrupting HR for the better.
Sherwin Williams, Key Considerations for Going Global With Your HRSSO

Sherwin Williams, Key Considerations for Going Global With Your HRSSO

Take a look at how the largest paint and coatings company in the world acheived the following:

  • Approximately $15.8 billion in annual sales
  • Operation in North America, South America, Europe, Asia and Australia/New Zealand
  • Over 4,100 company owned stores and 140 manufacturing and distribution centers
  • Over 60,000 employees
  • Recently completed the acquisition of Valspar and are currently working through the integration efforts

Email us at enquiryIQPC@iqpc.com 

Are you running a high impact HR operating model, Tom Nesteruk

Are you running a high impact HR operating model, Tom Nesteruk

Find out from Tom Nesteruk, Executive Director, HR Shared Services BAE Systems Inc. what success should look like in your organization and what factors constitute a high impact HR

operating model!

How to Understand, Engage, and Satisfy Your Internal Customer, Scott Madden

How to Understand, Engage, and Satisfy Your Internal Customer, Scott Madden

Get an inside look about Scott Madden, a management consulting firm, from Courtney Jackson, Partner, Multi-FunctionTransformation and Change Management and Laura Campbell, Director, Multi-Function Supporting Technologies. Learn about their shared services knowledge, expertise, and experience.

Report: The Future of HR: Millennial Talent, Digital Disruption and Customer Experience

Report: The Future of HR: Millennial Talent, Digital Disruption and Customer Experience

Blending data from 100+ North American Shared Services Centres, this report dives into the key themes of HR. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).

How Predictive People Analytics are Revolutionizing HR

How Predictive People Analytics are Revolutionizing HR

Imagine a future in which HR could shift its focus to "market" to employees.

The Path to Success in Transformational Times with The Coca-Cola Company

The Path to Success in Transformational Times with The Coca-Cola Company

Karla Younger, VP, HR Services, Beth Corde, Sr. Manager, HR Services Support, and Adam Bassett, Sr. Manager, HR Customer Service at The Coca-Cola Company share how Coca-Cola has successfully grown its HRSSO model to more effectively meet the rapidly changing needs of the business without sacrificing service, quality, or cost-effectiveness.
Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation

Trends in HR SSCs 2018: Current Enablers of Knowledge-Based Work and The Future of Automation

Data from surveys sent out to HR professionals in shared services and insights from our IAU Market Report have been blended to tackle questions on automation in HR. This includes its current impact on SSOs, and 2 emerging technologies in automation: machine learning and the internet of things.

HRSSO in LATAM

HRSSO in LATAM

Shared Services and Outsourcing Organizations are different all over the world, and in order to succeed in the realm of Global Shared Services, it is crucial to be aware of this. As SSCs continue to grow and develop in Latin America, it is important to understand the different policies and regulations surrounding these centers throughout both the region as a whole, and on a country-by-country basis. This map provides statistics, strengths and weaknesses, and regulatory information regarding the state of Shared Services and Outsourcing in specific LATAM countries.
2017 State of the Shared Services Industry Report

2017 State of the Shared Services Industry Report

This brand new report surveyed 400+ shared services practitioners in the U.S. and across the globe for their best practices in delivering exceptional service to their customers. Inside the report take a more in-depth look at how your peers are measuring success, setting efficiency targets, and resourcing most effectively.

If you prefer to receive a copy via email contact enquiryIQPC@iqpc.com

The HR Paradox

The HR Paradox

Over the last 15 years, HR Shared Services has evolved from just offering cost effective solutions to a value added process in the overall HR function. Typical to any industry and sector, the asks have been ever changing and now reach an inflection point where the demands are fighting for a share of existence and impact on decision making. Though there are many challenges to be solved with a limited set of resources, the below situations continue to pose a paradox for all who are managing this space. In this article, find out how leading-edge HR SSOs are addressing the following paradoxes to ensure their HR shared services models accomplishes more with less: -Transactional Versus Tactical -Industrialized Versus Customized -Predictable Versus Need Based -Globalized Versus Localized -Cost effective Versus Customer-Centric
Beyond Transactional: Judgement-Intensive HR Shared Services

Beyond Transactional: Judgement-Intensive HR Shared Services

Most professionals who have worked in the shared services or the outsourcing market will tell you that the most appropriate type of activities to move into a shared service center are those of a transactional nature. This article sheds further light onto transactional HR processes by examining transactional versus judgement intensive and strategic areas.
Meeting and Measuring Shared Services Success

Meeting and Measuring Shared Services Success

Shared Service professionals know that understanding how to measure success is only half of the battle. Consulting Firm TSI tackles this challenge with its top Critical Success Factors for Shared Services Optimization. Inside the infographic find more information about the strategies to achieve shared services success in Culture, Continuous Improvement, Technology & the Cloud, and more.
 
If you prefer to receive a copy via email contact enquiryIQPC@iqpc.com
 
Nicholas Webb

Nicholas Webb

Learn more about our Big Idea Keynote, led by renowned futurist and best selling author, Nicholas Webb.
Sustainable HR in an Age of Disruption

Sustainable HR in an Age of Disruption

The relentless march of digital technology is transforming the competitive landscape and redefining both the work and workforce. New digital business designs demand new talent strategies, yet it feels as though HR is always behind, always in reactive mode, always fighting the last battle. How can you create sustainable HR in an age of disruption?

Deloitte has put together this use-case examples and research hypotheses that point the way forward for our own digital workplace journey. We trust that you will find our experience enlightening and discover ways to leverage our hard-earned insights into your own vision for a digital workplace-powered future.