Get an inside look at what our speakers from the 22nd HR Shared Services & Outsourcing Network had to say regarding their HR Shared Services.
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Find out how HR Masterminds from Cisco, Zurich NA, Rolls Royce, World Bank and more are using RPA in their HR Shared Services & Outsourcing.
HR Shared Services is back and bigger and better than ever. In 2019, we're celebrating 25 successful summits of the HRSS series and groundbreaking industry growth and innovation. Check out the top 5 reasons you and your team should be at HRSS this year.
Enlighten your workforce with RPA knowledge at the 25th HR Shared Services & Outsourcing Conference!
Learn to keep the 'Human' in Human Resources: The Employee- First Approach at the 25th HR Shared Services & Outsourcing Conference through tack sessions, interactive discussions, and workshops.
In this comprehensive e-book, we outline the latest trends of 2017, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of truly exceptional HR customer experiences. CHAPTER 1: What is the Consumerization of HR? CHAPTER 2: Help Yourself: Designing a Self-Service System that Works for Your Business CHAPTER 3: Overcoming Perceptions: Back Office Servants to Crucial Business Partner CHAPTER 4: The Move Towards Client-Centric Shared Services: Position Yourself Internally Within an Organization to Contribute Strategically CHAPTER 5: Additional Reading
From the October 2016 iteration of HRSSO, Tracey Picone, Head of HR Professional Services, Managing Director at Citigroup discusses best practices for an organization to consider when creating a more effective model with an emphasis on effective use of technology, how an organization might determine if they are ready for an HR Professional Services Organization model, what Citigroup is doing now to further improve upon their HR shared services model, and predictions for the next 5-10 years within the industry.
As the Senior Vice President of GBS HR Systems & Operations at MasterCard, Lois Miller, discusses with us how an organization might gather the necessary data to build a persuasive business case and game plan for success before integration, HR processes and programs enabled through technology and mobile solutions at MasterCard, metrics to back up integration strategy, the challenges of integrating multiple, disparate systems into one single platform, and more!
Take a look at this interactive report based on SSON's 2018 market report! Learn about the strategies and knowledge services from more than 180 shared services executives in this exclusive report.
Are you eager to attend SSON's 25th HR Shared Services & Outsourcing Summit this spring in Chicago? Not sure your trip will be approved? We've created our Attendee ROI Toolkit of letters and worksheets you can easily customize to help your manager understand the return he or she will see on this important investment. The packet includes testimonials, benefits of attending, expected attendee snapshot, a customizable "Dear Boss" letter and additional tips for justifying your attendance.
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Based on the popularity of Part 1: The Consumerization of HR, we decided to update the industry with a Part 2. Part 2 goes in-depth on how to strategically create a digital and seamless employee experience in 2018. MIT research has previously found that the expectation of social and collaborative tools in the workplace are no longer just a millennial request. To keep up with current trends, download this eBook and discover how creating one employer brand will benefit current employees, potential employees, and consumers.
Just a few of the topics within include:
In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.
If you have any questions or are having trouble viewing the presentation, email us at email@example.com to let us know and we’d be happy to help!
Blending Q4 2017 data from 100+ North American Shared Services Centers, this report dives into the key themes of the upcoming 24th HR Shared Services & Outsourcing Summit. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North American Shared Services Organizations (SSOs).
SSON’s annual market report highlights the underlying trends driving these shifts, identifies the ‘new and improved’ profile of a modern Shared Services team, and points to strategic value-add embedded within the Shared Services model.
In preparation for the 25th HR Shared Services & Outsourcing Summit, we wanted to exclusively share these past presentations with you. Below you will find expert content on:
This white paper provides insights to organizations operating a shared service center (SSC) or any department that wants to improve business process through automation. The paper is written for the business but with a technology focus. The aim is to educate leaders on how to drive efficiencies through the use of modern technologies (including RPA and BPA), without having to replace legacy software and applications.
Take a look at how the largest paint and coatings company in the world acheived the following:
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Find out from Tom Nesteruk, Executive Director, HR Shared Services BAE Systems Inc. what success should look like in your organization and what factors constitute a high impact HR
Get an inside look about Scott Madden, a management consulting firm, from Courtney Jackson, Partner, Multi-FunctionTransformation and Change Management and Laura Campbell, Director, Multi-Function Supporting Technologies. Learn about their shared services knowledge, expertise, and experience.
Blending data from 100+ North American Shared Services Centres, this report dives into the key themes of HR. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).
Imagine a future in which HR could shift its focus to "market" to employees.
Data from surveys sent out to HR professionals in shared services and insights from our IAU Market Report have been blended to tackle questions on automation in HR. This includes its current impact on SSOs, and 2 emerging technologies in automation: machine learning and the internet of things.
This brand new report surveyed 400+ shared services practitioners in the U.S. and across the globe for their best practices in delivering exceptional service to their customers. Inside the report take a more in-depth look at how your peers are measuring success, setting efficiency targets, and resourcing most effectively.
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The relentless march of digital technology is transforming the competitive landscape and redefining both the work and workforce. New digital business designs demand new talent strategies, yet it feels as though HR is always behind, always in reactive mode, always fighting the last battle. How can you create sustainable HR in an age of disruption?
Deloitte has put together this use-case examples and research hypotheses that point the way forward for our own digital workplace journey. We trust that you will find our experience enlightening and discover ways to leverage our hard-earned insights into your own vision for a digital workplace-powered future.