Building a Relationship: Figuring Out a Common Language Between IT and HRSS Teams

Building a Relationship: Figuring Out a Common Language Between IT and HRSS Teams

Though the two disciples don’t traditionally overlap, in a Shared Services environment there are many parallels, specifically around ownership of certain functions. What is HR accountable for, and what falls under ITs jurisdiction? This struggle is a daily challenge for many organizations – and Microsoft is no exception. This Microsoft case study reviews the main points of contention between the two SS bodies.

  • Loggerheads over Project Management Methodologies: HR traditionally uses waterfall PM, whereas IT uses Agile. With a general rise in Agile across the SS industry, how can we learn from one another to better the organization?
  • The Battle of “Who’s More Right”: Be it success factors, or change management, determining which team should manage ongoing work is a constant battle. How can we overcome this to create a more harmonious work structure and environment?
  • An Unexpected Translation Service: Determining the differences between HR and IT lingo, and how these can be consolidated.

Presentation by:

Sue Gray CFE, Principal Program Manager, MICROSOFT
Larrissa Johnson, HR Senior Manager of Solution Management, MICROSOFT


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