Design Thinking for HR Shared Services: Lessons Learned Two Years Later

Design Thinking for HR Shared Services: Lessons Learned Two Years Later

In this past presentation, Chaitanya Jayanti, MyHR Manager at Northwestern Memorial Healthcare, presents her journey tackling challenges to increase overall HR efficiency by eliminating manual processes, enhancing their HR team’s reputation, and transforming the employee service experience to make it easier for employees to “Get Answers”, “Take Action”, and “Track their HR Cases” all from a personalized one-stop shop employee service portal.

Northwestern Medicine is a nationally ranked academic medical center, with award winning hospitals providing services at more than 100 locations throughout Chicagoland area. With over 25,000 employees, their HR team has re-energized their commitment to provide amazing experiences and empower their workforce with tools, resources, and insights in the moments that matter.

View this presentation for further insights on:

  • How design thinking has helped them modernize the overall approach to HR Service Delivery.
  • How their HR Team has become more data driven by using state of art reporting capabilities to track cases and take action before cases breach SLAs
  • Using interactive dashboards to monitor team performance and make continuous service improvements.



Please note: That all fields marked with an asterisk (*) are required.