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Considering a Phased Approach to Implementing Shared Services?

Considering a Phased Approach to Implementing Shared Services?

Has your organization decided to move to a shared services model? More than likely, you are already preparing for the massive changes ahead as you transform your service delivery model. Any change of this scale should be managed with care, as it can be hard on the customers you are serving as well as your staff. In many cases, it is wise to transition to a new service model using a phased approach, which will help to manage the change over time.

SPECIAL REPORT: 10 Characteristics of Top Performing HR Service Organizations

SPECIAL REPORT: 10 Characteristics of Top Performing HR Service Organizations

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources. In its new role, HR services is no longer just about effective recruiting and career management, however, but about developing and supporting talent, ensuring it’s productive, and providing the framework and tools to create improved value-add for the business. In line with operational excellence guidelines, the modern HR solution leverages strengths and knowledge where these are needed and diverts activities to self-service or automation where that serves the purpose best.

RPA in HR: Leveraging RPA to Enhance the Employee Experience

RPA in HR: Leveraging RPA to Enhance the Employee Experience

Robotic Process Automation (RPA) is being used by many organizations as an innovative way to improve business performance and gain process efficiency. RPA is a technology solution that allows you to automate repetitive, rules-based processes through use of computer software. In our previous white paper, “RPA: Innovative Transformation Tool for Shared Services,” we describe how RPA is “a transformational tool that has the ability to lower operating costs while simultaneously increasing efficiency, scalability, consistency, reliability, security, and transparency.” These benefits make RPA an attractive addition to your process improvement toolbox and allow you to take your shared services organization to the next level.

VCU Health System: A Transformation of HR Services and Support

VCU Health System: A Transformation of HR Services and Support

Healthcare organizations are faced with numerous human resources-related challenges, including talent acquisition, retention, and employee engagement, that are currently heightened issues in their industry. They also must address an extensive list of guidelines by The Joint Commission to ensure safe, high-quality care and service, in addition to complying with an enormous number of regulations to verify staff qualifications, provide orientation and ongoing training, and ensure staff sensitivity to cultural diversity.

Unlocking the Value of Customer Satisfaction Surveys for Shared Services Organizations

Unlocking the Value of Customer Satisfaction Surveys for Shared Services Organizations

According to the benchmarking results of a recent HR shared services organization (SSO) survey conducted by APQC and ScottMadden, understanding links between customer satisfaction and performance is seen as one of the most important keys to being a top-performing SSO. More and more SSOs have designed—and are administering on a regular basis—formal surveys to measure their customer satisfaction levels. ScottMadden has been conducting customer satisfaction surveys for our shared services clients for nearly 20 years and has captured multifunction, multi-year overall satisfaction data for SSOs to provide insight on typical trends in customer satisfaction.

Design Thinking & Agile Spotlight

Design Thinking & Agile Spotlight

If you work in the design thinking or agile space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our design thinking and agile thought leaders, as well as the various topics they will be presenting on this October.

What's New at HR Shared Services & Outsourcing Week?

What's New at HR Shared Services & Outsourcing Week?

This document highlights what's new in this year's program, as well as our new sessions on design thinking in HR shared services. This is a great opportunity to expand your thinking, as well as your business network!

Employee Experience & Talent Spotlight

Employee Experience & Talent Spotlight

If you work in the employee experience space of your organization, and/or need to be on-top of alike matters, then our program is a perfect fit for you! This document highlights our employee experience and talent thought leaders, as well as the various topics they will be presenting on this October. This is a great opportunity to expand your thinking, as well as your business network!

Design Thinking, Agile and Predictive Analytics to Take HR Shared Services Beyond 2020

Design Thinking, Agile and Predictive Analytics to Take HR Shared Services Beyond 2020

This report looks at how HR Shared Services can innovate in the age of digitalization. View this report to discover:

  • What HR Shared Services stands to gain from integrating design thinking and agile as a project management methodology
  • Tips on change management to ensure a successful rollout of the initiatives mentioned above
  • An overview of investment priorities in HR and share key considerations to bear in mind when utilizing big data in the recruitment process
  • And much more!
Next Generation HR Shared Services: What Does the Best Practice HR Service Delivery Model Look Like?

Next Generation HR Shared Services: What Does the Best Practice HR Service Delivery Model Look Like?

In this day and age, the Shared Services landscape is constantly evolving due to technological disruptions, merger & acquisitions, increasing expectations to provide more value to their customers.

This interactive report focuses on how HR can be transformed to be a key partner to the business:

  • Showcase the current operating model of North American SSCs with HR Shared Services
  • Outline the next generation HR service delivery model and the benefits it brings forth
  • Benchmark your HR Services against your peer group