In preparation for the 26th Annual HR Shared Services & Outsourcing Summit, we wanted to exclusively share these past presentations with you. Below you will find expert content on:
You’ve had the data for years, but it’s time to start really using it. The possibilities for predictive analytics are endless: dig deeper into case management, tailor employee engagement to demographic, pre-empt problems with data and brief your call center team on how to resolve cases more efficiently than ever before.
This past presentation from Ashley Hill, Director of Talent Services at Express Scripts, delves into:
In this past presentation, Chaitanya Jayanti, MyHR Manager at Northwestern Memorial Healthcare, presents her journey tackling challenges to increase overall HR efficiency by eliminating manual processes, enhancing their HR team’s reputation, and transforming the employee service experience to make it easier for employees to “Get Answers”, “Take Action”, and “Track their HR Cases” all from a personalized one-stop shop employee service portal.
Northwestern Medicine is a nationally ranked academic medical center, with award winning hospitals providing services at more than 100 locations throughout Chicagoland area. With over 25,000 employees, their HR team has re-energized their commitment to provide amazing experiences and empower their workforce with tools, resources, and insights in the moments that matter.
View this presentation for further insights on:
This case study delves into the finer detail of RPA integration, looking at their initial HRSS structure, forward thinking, and overall management of RPA. More specifically,
Kris Pontious, Manager – HR Shared Services, Black Hills Corporation
Though the two disciples don’t traditionally overlap, in a Shared Services environment there are many parallels, specifically around ownership of certain functions. What is HR accountable for, and what falls under ITs jurisdiction? This struggle is a daily challenge for many organizations – and Microsoft is no exception. This Microsoft case study reviews the main points of contention between the two SS bodies.
Sue Gray CFE, Principal Program Manager, MICROSOFT
Larrissa Johnson, HR Senior Manager of Solution Management, MICROSOFT
Data, metrics and analytics: everyone’s talking about them. You want to implement these data measuring systems into your HRSS platform, or maybe you already have, but how do you filter down the data to provide you with useful, actionable measures that will acutely support your business needs? In this presentation by Brian Maloney, Global HR Shared Services Excellence Lead at United Technologies, Brian will discuss his personal experience in data-driven decision making, as well as:
Call center jobs are often viewed as stepping stones into a career in HR. As such, they often have a maximum shelf life of 2-4 years. The question is: how do you keep employees engaged and challenged in this role, having already invested in their training and development? This presentation by Jami Stewart, Senior Director of Operations at Cisco, looks at how companies have tackled the turnover head on. As well as: