Design thinking is buzzing within the HR community. Everyone is talking about it, but not many people know how to apply it to the employee experience. As more and more employees expect abetter experience, it will be up to their employers to embrace the methodology. That’s why HR professionals need to start working on questions like “What does a great employee experience look like from end to end?” and to be able to create that employee experience, they need to build the competency of design thinking.
View this infographic to uncover ten steps to help you start your design thinking journey!
This report looks at how HR Shared Services can innovate in the age of digitalization. View this report to discover:
From start-ups to public companies, employees are demanding the same quality of service at work as they do as a consumer. As a result, high-performing companies are looking to create meaningful and memorable employee experiences.
By leveraging Design Thinking techniques, HR SSO leaders can develop an in-depth understanding of what makes their "customers" tick, co-create new HR services with users that maximize the user experience and deliver meaningful employee experiences. Considering Design Thinking is a relatively new concept for many HR shared services leaders, we created this eBook to provide our readers with:
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In this day and age, the Shared Services landscape is constantly evolving due to technological disruptions, merger & acquisitions, increasing expectations to provide more value to their customers.
This interactive report focuses on how HR can be transformed to be a key partner to the business:
2019 HR Shared Services & Outsourcing Summit speaker Sanjeev Sahgal, Director of HR Shared Services at The World Bank, explains how his organization used agile to optimize processes, boost customer satisfaction and increase adaptability to change. Download this article to find out:
You’ve had the data for years, but it’s time to start really using it. The possibilities for predictive analytics are endless: dig deeper into case management, tailor employee engagement to demographic, pre-empt problems with data and brief your call center team on how to resolve cases more efficiently than ever before.
This past presentation from Ashley Hill, Director of Talent Services at Express Scripts, delves into:
In this past presentation, Chaitanya Jayanti, MyHR Manager at Northwestern Memorial Healthcare, presents her journey tackling challenges to increase overall HR efficiency by eliminating manual processes, enhancing their HR team’s reputation, and transforming the employee service experience to make it easier for employees to “Get Answers”, “Take Action”, and “Track their HR Cases” all from a personalized one-stop shop employee service portal.
Northwestern Medicine is a nationally ranked academic medical center, with award winning hospitals providing services at more than 100 locations throughout Chicagoland area. With over 25,000 employees, their HR team has re-energized their commitment to provide amazing experiences and empower their workforce with tools, resources, and insights in the moments that matter.
View this presentation for further insights on:
This case study delves into the finer detail of RPA integration, looking at their initial HRSS structure, forward thinking, and overall management of RPA. More specifically,
Kris Pontious, Manager – HR Shared Services, Black Hills Corporation
Though the two disciples don’t traditionally overlap, in a Shared Services environment there are many parallels, specifically around ownership of certain functions. What is HR accountable for, and what falls under ITs jurisdiction? This struggle is a daily challenge for many organizations – and Microsoft is no exception. This Microsoft case study reviews the main points of contention between the two SS bodies.
Sue Gray CFE, Principal Program Manager, MICROSOFT
Larrissa Johnson, HR Senior Manager of Solution Management, MICROSOFT
Data, metrics and analytics: everyone’s talking about them. You want to implement these data measuring systems into your HRSS platform, or maybe you already have, but how do you filter down the data to provide you with useful, actionable measures that will acutely support your business needs? In this presentation by Brian Maloney, Global HR Shared Services Excellence Lead at United Technologies, Brian will discuss his personal experience in data-driven decision making, as well as:
Call center jobs are often viewed as stepping stones into a career in HR. As such, they often have a maximum shelf life of 2-4 years. The question is: how do you keep employees engaged and challenged in this role, having already invested in their training and development? This presentation by Jami Stewart, Senior Director of Operations at Cisco, looks at how companies have tackled the turnover head on. As well as:
Shared services is not a new concept to human resources professionals. While there is no hard data that indicates how many companies employee a HR shared service approach, we know it exists and is being used. We also know not all companies use a shared services approach.
Why or why not?
Human Resources Shared Services
Before discussing the pros and cons of HR shared services, it’s important to define what it is and how it functions. Basically, a shared services approach to human resources is about centralizing services across different parts of the business. It:
To read the pros and cons of human resource shared services, simply view the article.
Based on the popularity of Part 1: The Consumerization of HR, we decided to update the industry with a Part 2. Part 2 goes in-depth on how to strategically create a digital and seamless employee experience in 2018. MIT research has previously found that the expectation of social and collaborative tools in the workplace are no longer just a millennial request. To keep up with current trends, download this eBook and discover how creating one employer brand will benefit current employees, potential employees, and consumers.
Just a few of the topics within include: