Using HRSS Data to Forge a New Approach to Decision Making

Using HRSS Data to Forge a New Approach to Decision Making

You’ve had the data for years, but it’s time to start really using it. The possibilities for predictive analytics are endless: dig deeper into case management, tailor employee engagement to demographic, pre-empt problems with data and brief your call center team on how to resolve cases more efficiently than ever before.

This past presentation from Ashley Hill, Director of Talent Services at Express Scripts, delves into:

  • How to leverage your position as an HRSS leader to work with the HR analytics team to streamline processes that will lead to valuable data-driven decisions
  • How to implement an event readiness team by leveraging your data, the benefits of doing so, and the wider impact it has on the business
  • The different uses of case management data, how these are best utilized back-end and in real-time dashboards, recognizing the difference between standard case volume and bad case volume and how to sift through the volume to identify where improvements lie
  • Engaging with different groups of callers and tailoring your approach to common employee problems



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