You’ve decided you want to develop your HRSS call center. Though undoubtedly exciting, this process often leaves HR professionals with more questions than answers.
The most important is: what exactly am I aiming for to support a company and a workforce that is “going digital”? This interactive workshop, led by ISG industry
experts, will start with a short evaluation of your HR organization’s current digital maturity, help you work through your organization’s needs to determine next steps
and finally, encourage you to think through the aftermath of a technology-enabled HR. Join your peers in finding out how to:
• Position yourself for success. What is the optimal foundation you need to have in place to quickly usher in digitized Shared Service technologies and what does this
• Evaluate the options at your disposal. Chatbots, Robotic Process Automation (RPA), cloud-based systems, virtual assistants: how do you determine which
technological solutions is the perfect complement to your needs?
• Work through the aftermath. You’ve got your digitized platform – now what? How do you decide the best use of your non-HRSS teams’ time?
• Think ahead: this is today’s digital HRSS technologies. What does tomorrow’s look like?