Julie Fernandez

Partner, Global Payroll and HR Services Strategies ISG

With more than 25 years’ experience in outsourcing and the HR services industry, Julie has led clients through some of ISG’s most complex global assessments and transactions. Julie leads ISG’s Global HR-Payroll Services practice, helping global organizations evaluate service delivery models (shared services, outsourcing, and multi-sourced), identify transformation to accompany new HR technologies, and become organizationally ready to implement global HR and payroll solutions. A recognized thought-leader in the HR and Payroll, Julie is frequently published and speaks on HR strategies for workforce management, global payroll, HR technologies, and the HR business case for transformation.

Pre-Conference Workshops: October 21, 2019

Monday, October 21st, 0019

1:15 PM Workshop C: Implementing the Next Generation of HRSS: What Does HR for a Digital Workforce Look Like?

You’ve decided you want to develop your HRSS call center. Though undoubtedly exciting, this process often leaves HR professionals with more questions than answers.
The most important is: what exactly am I aiming for to support a company and a workforce that is “going digital”? This interactive workshop, led by ISG industry
experts, will start with a short evaluation of your HR organization’s current digital maturity, help you work through your organization’s needs to determine next steps
and finally, encourage you to think through the aftermath of a technology-enabled HR. Join your peers in finding out how to:
• Position yourself for success. What is the optimal foundation you need to have in place to quickly usher in digitized Shared Service technologies and what does this
look like?
• Evaluate the options at your disposal. Chatbots, Robotic Process Automation (RPA), cloud-based systems, virtual assistants: how do you determine which
technological solutions is the perfect complement to your needs?
• Work through the aftermath. You’ve got your digitized platform – now what? How do you decide the best use of your non-HRSS teams’ time?
• Think ahead: this is today’s digital HRSS technologies. What does tomorrow’s look like?

Check out the incredible speaker line-up to see who will be joining Julie.

Download The Latest Agenda