Workshop Day: June 8, 2020

11:00 am - 11:15 am Opening Remarks

Hosted by: Neocase

11:15 am - 12:15 pm Workshop A – Planning, Designing and Implementing Your HR Shared Services Organization

Karla Younger - VP, HR Services, Coca-Cola


Karla Younger

VP, HR Services

1:35 pm - 2:55 pm Workshop B - Practical Solutions to Real Shared Services Dilemmas: Getting from Good to Great

Patricia Ferris - Partner, ScottMadden, Inc.
Courtney Jackson - Partner, ScottMadden, Inc.

ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately two to five times more efficient while operating costs are 20%-40% lower than peer organizations. Whether you are in the early stages of operations or have an established service delivery model primed for growth, there are key levers you can adjust for immediate and long-term improvements. During this workshop, we will introduce a proven framework to help you determine if your operations are aligned with leading practices, and if not, how to get there. We will provide insights into real-life organizational transformations, including challenges faced and practical, achievable solutions to help you better navigate your journey. Join us to help you realize your shared services goals and share learnings from these client studies:

• Global financial services institution leverages benchmarking to identify deficiencies and accelerate performance

• Entertainment company embraces service management technologies to advance overall customer experience and launches skill and competency study to identify knowledge gaps, improve clarity of roles and responsibilities, and identify training opportunities

• Healthcare organization refines integration of processes and service management technologies while embarking on robust change management journey

• Professional services organization evaluates insourcing vs. outsourcing benefits to improve overall service delivery


Patricia Ferris

ScottMadden, Inc.


Courtney Jackson

ScottMadden, Inc.

3:35 pm - 3:45 pm Closing Remarks

Many HR executives say that ensuring their operating model provides a competitive advantage is a major challenge. With so many new tools

available in this era of digital transformation, it can be difficult to keep up. In this session you will hear from the head of Shared Services at Signify on

how they were able to achieve operational excellence and the benefits achieved by the organization. He will also:

• Examine how culture affects operational excellence outcomes

• Discuss key improvement methods

• Illustrate how to achieving operational excellence in a global environment