From start-ups to public companies, employees are demanding the same quality of service at work as they do as a consumer. As a result, high-performing companies are looking to create meaningful and memorable employee experiences.

By leveraging Design Thinking techniques, HR SSO leaders can develop an in-depth understanding of what makes their "customers" tick, co-create new HR services with users that maximize the user experience and deliver meaningful employee experiences. Considering Design Thinking is a relatively new concept for many HR shared services leaders we created this eBook to provide our readers with:

• Foundational knowledge of design thinking principles 
• Expert advice on how to apply design thinking concepts to HR and shared services
• Advice from HR SSO leaders from Expres Scripts, WVU Medicine and Freddie Mac on how to build human-centric HR shared services models and processes

Interested in receiving a PDF of this content piece via email? Just contact us at enquiry@iqpc.com and let us know!

Traditional workforce management is coming up short in today’s job market, where unemployment rate is at a historic 50 year low. Competition for skills and talent is acute as companies grapple with digitalization. Pressure is mounting on the HR function to embrace digital innovation in order to better support business outcomes. This analytics workbook will cover a selection of digital transformation initiatives underlying 21st Century HR, such as the adoption of real-time analytics and technologies enabling workforce management. Finally, it will share some measures of excellence in North American HR Shared Services Centers (HRSSCs).

Download the interactive report to read more on:

• Real-time analytics in HR
• Rewiring workforce management 
• Measures of excellence in north American HR Shared Services Centers