Traditional workforce management is coming up short in today’s job market, where unemployment rate is at a historic 50 year low. Competition for skills and talent is acute as companies grapple with digitalization. Pressure is mounting on the HR function to embrace digital innovation in order to better support business outcomes. This analytics workbook will cover a selection of digital transformation initiatives underlying 21st Century HR, such as the adoption of real-time analytics and technologies enabling workforce management. Finally, it will share some measures of excellence in North American HR Shared Services Centers (HRSSCs).
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