SSON Report: How to Scale the Digital Workforce

SSON Report: How to Scale the Digital Workforce

Scaling automation successfully to transition to tomorrow's digitally-enabled enterprise

According to a recent survey, nearly 9 out of 10 global business leaders recognize the critical importance of adopting intelligent automation as part of their enterprise strategy over the next five years. In truth, there is no need to prove or defend the trend toward digitization. Robotics in the workplace is a reality. That message is loud and clear.

There is, however, a need to drive awareness and understanding around how to transition to the digital workforce, which is still something of an enigma. Most organizations are currently in the process of designing their strategies around bot-driven automation and figuring out how to align these to a digitally-empowered future. In addition, most automations are still focused on fixing specific problems (tasks) rather than creating enterprise capacity [see chart] and are still predominantly ‘attended’, which implies a focus on specific processes rather than on building capability – more on that later.

The direction, however, is clear. The trend is towards seamlessly integrating technology solutions; driving transparency over enterprise data; leveraging cloud (i.e., flexibility) where possible; and shifting humans to more value-adding work – all enabled through intelligent process automation. To optimize these opportunities requires deploying the digital workforce at scale. To find out how, read on.


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