Jason Paradowski, Executive Director, HRSS North America, BOSCH and Nicole Laing, Team Lead, HR Services–Front Office Operations, ROBERT BOSCH, LLC present on: 

The HR Business Partner and COE roles are critical partners in the move to Shared Services. Much attention is often given to the development of the shared service roles and responsibilities, but to be successful the business partner and COE roles must also change with the new model. Hear about Bosch’s successful transformation to a Shared Services model 5 years ago, and how it continues to evolve in a collaborative way amongst all three of these important roles in HR.

We’ll share experiences in two critical areas that often lead to conflict:

• Who owns the process? The COE or the Shared Service organization?
• How can you avoid an adversarial relationship with your business partners in the field?