Take a look at the top 5 most highly rated presentations from the last year to not only get a preview of what we have in store for you at the 22nd HR Shared Services & Outsourcing Summit this October 16-19 in Orlando, FL but to find out how leading-edge companies are embracing RPA, Global Business Services (GBS), strategic HR service delivery and user experience mapping and more to take their HR SSO models to the next level of performance. Presentations include: HR & Robotics: Threats or Opportunity? - Curt Burghardt, Walgreens Evolving the Customer Experience: Genuine Parts Company’s Journey of Continuous Improvement - Rebecca Wood, Genuine Parts Company MasterCard By the Numbers – Lois Miller, MasterCard Design and Set-up of an HR Professional Services Organization - Tracey Picone, Citi Insource, Outsource or Hybrid- Keith Christensen, CVSHealth