Geetha Gulati

Director, Global HR Shared Services Franklin Templeton

Main Conference Day One: May 20, 2019

Monday, May 20th, 2019

12:15 PM SELF-SERVICE...HELP YOUR EMPLOYEES HELP THEMSELVES

If implemented correctly, self-service leads to decreased escalations;
fewer raised tickets, and rapid costs reductions — savings that can
be reinvested in your business. In this session, hear from an SVP at a
Fortune 500 organization about how they have successfully rolled out
self-service to internal customers worldwide.
Discover:
• How critical customer feedback loops are beneficial in the process
• The technology at your disposal - using chatbots and AI to provide
advanced support to your customers
• Successful strategies to deal with roll outs on a global scale

Check out the incredible speaker line-up to see who will be joining Geetha.

Download The Latest Agenda