There are many disruptors impacting the delivery of HRSS transformation projects. While the global pandemic is one (big!) disruptor, the rapid pace of automation and tightening purse strings are two more. This fireside chat will host the head of GM’s People Services for their global business in conversation with the VP for Organizational Effectiveness at Stanley Black & Decker to discuss the fundamentals of agile, customer centric operational practices.

• Utilizing design thinking methods ·
• Tools, such as process mining, to identify and map organizational systems
• Maintaining process integrity in a work from home and hybrid environment