Paul Runyan

Senior Vice President and Head of Human Resources Shared Services Bank of America Merchant Services

Main Conference Day One: September 16, 2020

Monday, May 20th, 2019

3:45 PM Interactive Discussion Groups (IDGs)

These interactive roundtable sessions take a deep dive into the specific areas you came to discuss. Now is the time to take control of
the event. Ask questions or answer them with industry peers who are dealing with the same challenges as you. Don’t miss out on the
discussions you want to participate in—you’ll get to select a new topic after 45 minutes. IDGs are capped at 20 people per table, so make
sure to choose right away!
3:30PM – 4:15PM (first rotation) | 5 Minute Break | 4:20–5:05PM (second rotation)

IDG 1: GAINING INTERNAL BUY-IN
IDG 2: CHANGE MANAGEMENT
STRATEGIES
IDG 3: UNDERSTAND MEASURABLE
GOALS & KPIS
IDG 4: ACHIEVING OPERATIONAL
EXCELLENCE
IDG5: HARNESSING UNSTRUCTURED
DATA
IDG6: MINIMIZING BIASES BEHIND
BOTS

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda