Neocase is an HR case management, self-service knowledge base, and business process automation software solution used by mid-to-large HR service centers and shared service centers.
Organizations use Neocase to improve their employees’ experience through a self-service portal and knowledge base that’s personalized and easy to use. This helps the employees become self-sufficient and reduces the number of questions sent to the service center by up to 80%.
Neocase also enables HR service centers to reduce administrative work volume by 60-80%, by automating HR processes and transactions through a business process management toolset.
Neocase is used by global leaders including MGM Resorts, BNY-Mellon, Societe Generale, The Mayo Clinic, AXA and Penn State University.