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With the turn of the new century Intelligent Automation is truly coming into the limelight in Asia.  As a region with a robust digital native workforce, the drive to move digitization forward and increase adoption of automation is fueled by the keenness to eliminate paper and remove repetitive, time consuming tasks. 

Industry partners and educational institutions in Asia are stepping up to equip the future workforce with Robotics Process Automation (RPA) and AI skills and prepare them to be joined by digital teammates.  Public sector agencies are also driving use of IA adoption by issuing national strategies with RPA and AI requirements and timeframes.  Application of IA at scale will enable shared services organizations to expand into solution offerings previously unexplored.

Industry professionals will be enlightened on Intelligent Automation in APAC in 2020 from sessions focused on:  

  • Resources to build talent readiness in the face of exponential demand for IA skills
  • Advancement of AI integration into RPA applications
  • Three tips to retain and strengthen data security and compliance
  • Increasing revenue through transformation office outcomes
 Please join us for interactive exchanges to learn from industry experts and solution providers as they share their experiences and lessons learned.  This online conference is free-of-charge and open to all industry professionals interested in the field of Intelligent Automation.

Access from Anywhere

No travel needed! Intelligent Automation experts deliver cutting-edge content on the virtual stage! Enjoy best practices from the comfort of your remote workspace.

Engaging Live Q&A & Digital Gift Bag Giveaways! 

Facilitated live Q&A with every session! Digital giveaways throughout the event! Stay engaged and be rewarded with extra content pieces and discounts to future in-person conferences.

Over 700+ virtual attendees! We're all in this together

Tesco, Pfizer, ABB, Automation Anywhere, Kofax and many others share their secrets to IA success!

Blueprint your IA Transformation 

Upgrade your IA Playbook! Best practices on advancing AI integration into RPA applications, unlocking IA at scale, strengthening data security and accelerating your digital workforce capabilities and collaboration! 

Day 1, 19 May (Tuesday)
0900 – 0945 SGT             
Welding Higher Value Tools - Merging RPA and Intelligent Automation
The low hanging fruit may has been plucked in many organizations and enterprises are continuing their mature their RPA initiatives.  Once many of the rules-based tasks have been automated the appetite grows to venture into the world of Intelligent Process Automation.  The provider landscape also reflects this change with regular headlines of partnerships and product integrations between conventional RPA and AI solutions.  Moving forward, RPA and process analytics will become infused with tools such as AI, Machine Learning, intelligent Optical Character Recognition (iOCR) and advanced analytics. 
Consider the benefits of merging AI and RPA including:
•             Autonomous monitoring
•             Automaton on a grander scale
•             Business process refinement through intelligent learning
Presenter:  TBD
Brought to you by:  Automation Anywhere

1000 - 1045 SGT
Zoomers and the Workforce of the Future
The realization that robots will disrupt the job market by changing the way work is being performed and the type of work being done has become widely accepted.  RPA and AI integrations have historically created new jobs that weren’t yet invented, and alternatively resulting in the disappearance or fundamental change of other jobs.  As a result the call for RPA skills will continue to appear across all industries and job functions by the end of 2020. The ‘Zoomer’ multi-generational workforce including boomers and generation Z are now joined by a digital workforce.  
Cultivate the seamless integration of digital and human workforces to:
•             More effectively manage compliance issues and resource utilization
•             Manage, govern, measure, monitor and scale automation to raise human capabilities
•             Create new career and talent development opportunities
Presenter:  Sudhir Banerjee, Senior Vice President - Head of Global Business Services, ABB

1100 - 1145 SGT              
Avoiding the News Headlines - IA for Security
The new century is poised to be shaped in many ways by data.  Defining and controlling the security, privacy and ethical use of data is on the agenda for many executives.  The increasing numbers of enterprises with a Chief Data Officer is evidence of its growing importance.  However, the simple fact is that human-driven security approaches can’t scale to handle this information downpour.
Intelligent Automation will play a pivotal role in global data privacy and governance initiatives, helping to alleviate human error and limitations in terms of effectively and accurately manage data-intensive tasks. This is especially true as RPA is increasingly being paired with more cognitive technologies.
Application of IA in data and process security can:
•             Reduce the risk of human error
•             Proactively identify vulnerabilities
•             Increase data privacy and regulatory compliance
Presenter:  TBD
Brought to you by:  Kofax

1400 - 1545 SGT              
The Quest For Unattended Automation Starts with Data
When asked about their greatest data priorities, 44% of SSON’s state of the industry survey respondents indicated they want to drive more structured data inputs through conversion (OCR, Machine Vision, etc.) and just under 26% indicated they have deployed some form of unattended automation.   Without the advancement of digitization of information, the data funnel that feed processes will quickly get choked up and create a bottleneck before the process flow even begins.  If unattended automation is seen as the holy grail of finely-tuned, automated processes in your organization your first step should be a health check on the status of your data and the next step would be an analysis of your ‘as is’ process stat
Assess your unattended automation readiness by:
•             Taking inventory of how many process inputs are digitized 
•             Evaluating your control points and hand offs thru process performance data analysis 
•             Visualizing process variation and exceptions 

Day 2, 20 May (Wednesday)
0900 – 0945 SGT             
IA Scaling Built on a Management and Operations Foundation
Many shared services organizations deploy RPA in pilot programs without first establishing a framework for scaling. While the initial pilot or subsequent pilots may have successful outcomes efforts to scale automation may reach a stall point.  Stakeholder commitment for automation programs might wane when the number of bots continually increase yet business case objectives have not been met. By establishing a framework for governance and defining the maintenance requirements once automation in production is operationalized will alleviate these stall points. Whether your organization using a COE model or not, outlining the elements and costs necessary to optimize and scale are essential for positive, long-term results. This foundation helps to maintain the sustainable growth of IA programs while mitigating risks.
Construct your IA scaling plan by including:
•             Documenting supporting enterprise systems and tools leveraged across the development lifecycle. 
•             Define program level reporting requirements and automation yield metrics 
•             Detail business rules for testing, deployment and value management
Presenter:  TBD

1000 - 1045 SGT
Serving the Big C - A Shift to Customer Facing Solution Delivery
Automation technologies have been widely deployed within back-office functions and service delivery to ‘little c” internal customers.  Productivity gains and cost reductions have been derived by eliminating human errors, cutting costs and generating critical time efficiencies.  Enterprises are beginning to shift their attention to revenue producing, customer facing processes as a natural progression to extend their automation impact. Chatbots and virtual assistants are opening the door to integrated processes spanning across front, middle and back office functions.  While chatbots are not new, advances in AI will continue to make them more powerful, accurate and effective, therefore, increasing their adoption.
Increase your automation impact by:
•             Focus on revenue generating, not just cost reducing, processes
•             Defining ‘ease of use’ as a critical success factor
•             Optimize and improve, don’t just implement, chatbots
Presenter:  TBD

1100 - 1200 SGT              
Generating a Smart Talent Pipeline - A Tesco Case Study Followed by an Interactive Discussion with Pfizer & MetLife Shared Services  
Tesco Case Study 
Attracting and preparing talent for the next 1-3 years is no small feat.  Over 41% of the respondents to SSON annual state of the industry survey indicated they are in the preliminary stage of workforce preparedness, recognizing a shift is occurring but still trying to get an idea of requirements.  Defining what roles, jobs, rewards and incentives look like for the workforce of the future requires a diligent examination of upskilling needs as well as anticipation of new skills emerging from digitization.  Hiring smart people is only the first step.  People enrichment is a continuous process, one that starts with creating an environment where people can be successful. 
Build a future workforce pipeline by: 
•             Nurturing a mindset to try new things and approach problems differently 
•             Fostering a culture where people can develop, grow and feel supported  
.             Focusing on both upskilling and recruiting for new skills sets 
Presenter:  Mary McSparron, Head of Learning & Development and Market Services, Tesco 

Interactive Panel Discussion: Building a Digital Transformation Team  
Panelist: Anil Bhavnani, Director, BPO Operations & Digital Transformation, Pfizer 
Panelist: Suraj Walia, Business Leader, Global Shared Services, MetLife 

1200 – 1215 SGT                             
Chairwoman’s Conference Closing Remarks
Join in as our Chairwoman shares her key takeaways and highlights from the summit.
Conference Chair:  Rochelle Hood, Global Head of Customer Analytics and Research, SSON

Rochelle Hood

Rochelle Hood

PMP, Global Head of Customer Analytics and Research


Anil Bhavnani

Anil Bhavnani

Director BPO and Digital Transformation - India Site Leader


Sudhir Banerjee

Sudhir Banerjee

SVP - Head of GBS


Suraj Walia

Suraj Walia

Business Leader, Global Shared Services


Mary McSparron

Mary McSparron

Head of Learning & Development and Market Services


How do I join the online conference?
Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.  

How much does it cost to attend?
The Intelligent Automation APAC Digital Summit is completely free to attend.

Where is it located?
This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?
All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.