It’s no surprise that the adoption of Robotic Process Automation (RPA) has increased at lightning speed across the enterprise, but it’s intelligent automation (IA) that is the next logical step for companies that have begun their digital transformation journey.

IA is the fastest-growing technology with the greatest power for disruption - almost two thirds of APAC organisations are now making investment in IA their highest priority. On the one side it eliminates mundane and transactional activities; on the other hand, it has the potential to replace high level cognitive activities, stretching far beyond what humans are capable of today.

In this new world, digital automation is key and the possibilities are endless. Over the past 12 months, organizations of all sizes have had to quickly adjust to the global scale of the pandemic in sometimes radical ways simply to continue business, often with reduced workforces and shrinking revenues. Against this backdrop, most enterprises now look to automation as a way to address needs across the enterprise, from infrastructure to customer experience.