The use of Big Data provides many opportunities for organizations to make business decisions based on facts, not hunches. In this session the basics of Big Data will be explored and examples will be given of how one company is using Big Data to make decisions in strategic projects, ongoing operations and process improvement efforts.
A year after the onset of the pandemic, contact centers are looking to implement and transform their operations with conversational AI and automation technologies. However, most transformations require a roadmap to deliver successful outcomes. In this session, you will learn: The roadmap to successful front-office automation, the business value that can be generated at each step and lastly, the technologies required at each stage of the transformation.
The session will dive into how intelligent automation capabilities can help organizations make it easier for customers to engage with an organization around order management process.