Day One, Tuesday, May 18, 2021

9:00 am - 9:45 am SGT Contextualizing Big Data into Actionable Metrics to Facilitate Business Decision Making

Paul Bartley - Chief Operating Officer, Global Business Services (GBS), Odfjell Drilling

The use of Big Data provides many opportunities for organizations to make business decisions based on facts, not hunches. In this session the basics of Big Data will be explored and examples will be given of how one company is using Big Data to make decisions in strategic projects, ongoing operations and process improvement efforts.


Paul Bartley

Chief Operating Officer, Global Business Services (GBS)
Odfjell Drilling

10:00 am - 10:45 am SGT Virtual Assistance at the Forefront of Compliance and Customer Experience (CX) Transformation

Mark Harington - VP Solutions, APAC, NICE

Mark Harington

VP Solutions, APAC

11:00 am - 11:45 am SGT FIRESIDE CHAT: The When, What and How of Intelligent Automation - a Roadmap to Successful Front-Office Transformation

Vijai Shankar - Vice President, Uniphore

A year after the onset of the pandemic, contact centers are looking to implement and transform their operations with conversational AI and automation technologies. However, most transformations require a roadmap to deliver successful outcomes. In this session, you will learn: The roadmap to successful front-office automation, the business value that can be generated at each step and lastly, the technologies required at each stage of the transformation.


Vijai Shankar

Vice President

12:00 pm - 12:30 pm SGT Delivering a Multi-Channel Ordering Experience to Your Customers Using Hyper-Automation

Partha Sarathi - Director Automation, Cargill

The session will dive into how intelligent automation capabilities can help organizations make it easier for customers to engage with an organization around order management process.


Key Takeaways:

  • Measuring your order management process - KPIs
  • Understanding your ordering process and bottlenecks
  • Multi-Channel Order Management Tech Strategy
  • Intelligent automation capabilities needed to delivery the strategy


Partha Sarathi

Director Automation