For more than 20 years Gareth has worked closely with government departments, as well as top-tier financial services, insurance and telco/media companies across the world. His combined business and technical background has enabled him to work in partnership with these organisations to implement transformational change through the application of disruptive technologies, including robotic automation, cognitive & AI decisioning and real-time process optimisation. Gareth currently focuses on the Robotics & AI business for NICE in the UK & Ireland and works with strategic partners to help organisations achieve excellence in customer and colleague experience during their cognitive & automation journeys.
In an era where customer needs have become more complex and unpredictable, embracing intelligent hyper-automation technology has become an essential component for enterprises today. By embracing more intelligent automation technology, such as attended automation, intelligent robotic assistants and machine learning, organizations can deepen their operational intelligence, agility and real-time responsiveness to a myriad of ever-changing customer needs and requests.
In this webinar session we will unpack the following:
- The role of Hyper-Automation to build extraordinary customer experiences
- An exploration of the underlying technology via practical use case examples