Globally recognized expert and thought leader in Global Business Services (GBS) and digital technology, with a 27-year career running Procter & Gamble's multi-billion dollar GBS and IT operations globally.
When P&G launched one of the first and undeniably the largest and most complex shared service in the world, its leadership committed to ongoing evolution to ensure the organization continued to exceed expectations. Here are three key things we learn and P&G continues to apply . . .
1. Running as a Business is a cornerstone strategy. It is not turnkey to implement, but without the investment, you will not optimize results.
2. Shared Services , IT and Innovation cannot be mutually exclusive, here's why.
3. There is a strategy for leadership buy in.