October 5-8, 2020 | Digital Conference

Now in its 6th year and 12th iteration, the Intelligent Automation World Series is a well-attended and prestigious virtual event.  This year we’ll be focusing on three core areas; cash, talent and innovative operating models. From a cash perspective we’ll be looking at how to identify cost saving opportunities, gain visibility on payments and maximize the ROI of your automation spend. Within talent we’ll be addressing IA as part of a Future of Work strategy and when it comes to operating models we’ll be looking at hyper-automation, virtual shared services and centers of excellence to name a few. Accessible to delegates at every stage of the IA maturity curve, the event promises to be a perfect balance between practical and inspiring.

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3500+

REGISTRANTS IN SEPTEMBER 2019

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30+

INDUSTRY LEADING SPEAKERS

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12

ITERATIONS OF THE IA WORLD SERIES

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6

YEARS OF LEADING THE INDUSTRY

Join our World Class Industry Speakers at the IA World Series...

09:00 – 09:45 EST (14:00 – 14:45 BST)
View From the Top: Unpacking SSON’s 2020 Global State Of IA Market Report 
It’s been several years since RPA became the word on every shared service leader’s lips. In the intervening time the addition of ML and AI into the mix has meant the type of work handed over to bots has become increasingly complex, and the benefits automation can engender far outweigh cost-saving. The pandemic has significantly accelerated the adoption of IA and resulted in many shared services changing their direction in terms of operating models, processes they plan to automate, location and balance of people vs. bots. In order to plan for your future it is useful to benchmark both peers and top performing companies globally, that’s why SSON and AA have but together the Global State of the IA Market Report. In this session AA expert Kashif Mahbub unpacks the highlights and speaks to Denny Singh, VP Digital Finance, Goldman Sachs about the reality behind these statistics in his business.
Denny Singh, VP Digital Finance, Intelligent Automation, Goldman Sachs  
Barbara Hodge, Principal Analyst and Global Digital Editor, SSON
 Kashif Mahbub,  VP Product Marketing, Global Head RPA, Automation Anywhere 

10:00 – 10:45 EST (15:00 – 15:45 BST)
AI Infused Automation Opportunity Discovery: The Key to Growing RPA Value at Scale
In today’s digital first reality, Automation Opportunity Discovery is becoming an essential ingredient for organizations who are either invested or considering investing in RPA. With smart AI infused Desktop Process Mining (powered by process diagnostics) - pinpointing the most valuable business processes for automation is no longer dependent on manual process investigation. Organizations can now accelerate ROI and successfully scale their automation footprint throughout the organization. With the added power of Desktop Process Mining, process defects and compliance violations become visible and help to further improve your process flows and optimization. 
Join NICE RPA and Deloitte for an interactive and practically inspired session that will unpack the following:
  • How Automated Opportunity Discovery works in practice with an explanation of the underlying technologies, related business value and the potential to transform the Automation Lifecycle.
  • How Desktop Process Mining and RPA add value to each other.
  • Inspiring real-life case studies and best practice guidelines.
Lars Biermann, Senior Manager, Deloitte
Yaron Bialy, Product Manager, Cognitive & AI, NICE Advanced Process Automation Solutions
Chris Karagiannis, Automation & AI Solutions Expert, NICE

11:00 – 11:45 EST (16:00 – 16:45 BST)
Panel Discussion: Best Practice In Running An RPA CoE
Last year SSON’s global survey revealed that two-thirds of the centers of excellence being run were focused on RPA. As relatively new structures best practice is still being established when it comes to talent, process, organization and even technology, so comparing notes on what works and what doesn’t is absolutely crucial. In this session we discuss:
  • Challenges faced when running your CoE
  • Finding the balance between empowerment and governance when working with other business units
  • Filling the skills gap in your CoE
  • Ensuring your CoE is agile post-crisis and for future business needs
Panelists:
Asher Lake, Lead Automation Centre of Excellence, KLM
Vandana Khanna, Director Finance Transformation, Unilever
Bill Galusha, Senior Director, Product Marketing RPA, ABBYY

12:00 – 12:45 EST (17:00 – 17:45 BST)
The Future of Work And You! Defining What Part AI Should Play In Your FOW Strategy
The future of work is being shaped by three powerful forces; the growing adoption of artificial intelligence, the expansion of the workforce to include flexible contingent workers and (in shared services case) the need for talent to perform the increasing catalogue of value-added services offered. The first two factors, AI and contingent workforce, present a solution to the need for a more agile workforce that can respond to volatile markets and crisis like the one we’ve just experienced. In this session we look at Ericsson's intelligent automation journey and how they see the Future of Work with regards to digital workforce and AI, focusing specifically on:
How do we ensure to design intelligent solutions and digital workforce so that its:
  • Fair (preventing unconscious bias, allow diversity)
  • Trustworthy (reliable, safe, respects privacy & integrity)
  • Explainable (understandable, transparent)
  • Human-centric (inclusive, intuitive, emotional)
Milap Patel, Global Strategy Lead, AI and Intelligent Automation, Ericsson

End of Day One


Day Two – 6th October 2020
09:00 – 09:45 EST (14:00 – 14:45 BST)
The Great Innovators: How Start-Ups Are Breaking The IA Rules For Speed & Agility 
All too often we look to the biggest and oldest companies to inform our strategy when it comes to business transformation. But the problem with that is that most large companies are tied up with legacy infrastructure, rife with inefficiencies and full of stale processes. In this session we turn that on its head, and see what some of the fastest growing, most innovative start-ups can show us about intelligent automation. Rather than looking at traditional operating models, our spotlight start-up customer, goto.energy have started with a blank piece of paper and created something truly astounding.
Join Blue Prism Cloud and goto.energy’s CFO, Evan Salway, as they delve into:
  • How goto.energy have tackled combining digital labour with human workforces from day one
  • Automation done differently: How they’re using IA for speed of growth and ROI
  • How this type of business model puts agility and efficiency at the front and centre
Evan Salway, Chief Financial Officer, goto.energy
Michael McLaughlin, Global Alliances Director, Blue Prism Cloud

10:00 – 10:45 EST (15:00 – 15:45 BST)
Failure One – Your Program is Not Built to Scale
Going from a handful of bots to an enterprise-wide intelligent automation strategy is no mean-feat. Adding speed into the equation (a necessary component to being able to respond in an agile way to company need) adds an extra layer of complication. As many SSCs look to expand the number of processes and centers using intelligent automation, or add another layer of complexity through increasingly intelligent solutions; this session covers:
•             The most common traps preventing RPA scaling
•             Creating a road-map for scaling RPA organization wide
•             Experiencing the full power of automation and fully utilizing your talent by automating departments
•             Training RPA talent in the numbers needed for fast RPA scaling
Sidney Madison Prescott, Global Intelligent Automation Lead, Spotify

11:00 – 11:45 EST (16:00 – 16:45 BST)
Returning Back To Work Safely, Differently And Digitally With Intelligent Automation
These are unprecedented times. As we move back towards a semblance of normality, it’s clear that organizations need to change. We need to map out new processes, automate wherever possible and implement technology in hours and days, not weeks and months.  Recently we've seen our customers tackle: COVID health assessments, return to office procedures, contact tracing initiatives and work from home assessment and it’s with this deep insight and experience that we look to share our blue-print for returning to work and indeed how intelligent automation can help.  It’s important that organizations reopening take adequate measures to ensure safety and reduce potential risks so that they can remain open and keep their employees and visitors safe.  

We’ll look at how this West Coast-based general contractor BNBuilders navigated these waters. The company has offices and approximately 150 active job sites across the State of Washington and California. They were able to implement their employee safety solution in one day and understand how to deal with 13,000 unique form submissions in one month enabling them to keep sites open and re-open ones that had closed.
Terry Simpson, Senior Solutions Engineer, Nintex 
Shawn Namdar, Solutions Engineer, BNBuilders 


12:00 – 12:45 EST (17:00 – 17:45 BST)
Data Automation: The New Battleground in the Mortgage Industry
Automating data ingestion will accelerate operational resilience, reduce costs and deliver new revenue streams as mortgage providers tap into customer and property data currently trapped in applications, contracts and valuations.
From application to funding, data is at the centre of any mortgage automation programme.
Register to watch this special presentation with Mike Hobday, CRO, AntWorks to learn:
· How data is the game-changer to tackle speed, accuracy and insight
· Why we need to rethink Intelligent Automation
· How to create the balance: customer experience and profitability
· How to digitise data at the point of entry
Discover how data digitisation is critical for driving down costs, improving accuracy and delivering a better lending experience to customers
Mike Hobday, Chief Revenue Officer, AntWorks

End of Day 2


Day Three – 7th October 2020
09:00 – 09:45 EST (14:00 – 14:45 BST)
From Newbie to Pro - How to fill your automation pipeline with high quality opportunities
Organizations can struggle filling their automation pipeline for many different reasons. Some are just getting started and others are more mature but have run out of ideas to fill their pipelines. While organizations are looking at the hard savings like ROI and hours returned to the business, and they should, we highlight several other soft savings that benefit organizations immensely. This is what Agilify calls Total Automation Program Yield. In this session we will be providing some insights on how to uncover new quality automation opportunities no matter how mature you are in your automation journey.
Darin Munn, Sr Solution Engineer, Agilify


10:00 – 10:45 EST (15:00 – 15:45 BST)
DHL Case Study: Industrializing Your RPA Through A Virtual Delivery Center
Over the last 3 years DHL Global Service Centre’s process automation journey has gone from POC to enterprise-wide and now includes 140 bots, and 425 virtual FTEs, all encapsulated into a virtual delivery center. Although cost wasn’t the original driver they’ve been able to replace 440 FTEs, but most importantly (especially in the current climate) is the new scalability their transformation has enabled. In this session their GSC MD talks about their journey including how they built a scalable RPA centre, what success criteria they looked for and what processes were their focus
Frank Schuler, Managing Director, Global Service Centre, DHL Forwarding


11:00 – 11:45 EST (16:00 – 16:45 BST)
Goldman Sachs’ Case Study: Governance and Risk Management for a Scalable and Strategic RPA Program 
A strong foundation based on continuous improvement, risk identification and controls development is at the core of any good program. With that thought process in mind, a robust governance structure is integral to the success of Goldman Sachs consumer business RPA program. This includes processes such as SME, legal, compliance, business risk, technology risk and architecture reviews at various stages, from use case prioritization to deployment. It also includes the realization and acceptance that RPA does not have to be the only solution, if there are other feasible and accessible alternatives available with lower effort and risk. In this insightful presentation, VP Digital Finance, Denny Singh delves into how Goldman Sachs are:
  • Defining the CoE governance structure
  • Implementing it step-by-step
  • Building a 3 lines of defence risk management strategy with the intelligent automation operating model
  • Using RPA alongside other intelligent automation tools for robust risk mitigation
Denny Singh, VP Digital Finance, Intelligent Automation, Goldman Sachs  
 

Day Four – 8th October 2020
09:00 – 09:45 EST (14:00 – 14:45 BST)
Is Your Leadership Style Digital Proof?
In implementing enterprise-wide digital transformation you’re asking your employees, customers and senior level stakeholders to make great changes to the way they interact, the jobs they do and even the business model they pursue. So ask yourself, when was the last time you changed your leadership style? And is it digital proof? Running a shared service center today requires someone who is tech-savvy, agile and resilient to change and just as important, can bring others along the transformational journey with them. This session examines the different facets needed for strategic, digital leadership in 2020 and how you can upskill yourself before it’s too late
Rob Jackson, VP Finance Operations, Sage


Sidney Madison Prescott

Sidney Madison Prescott

Global Intelligent Automation Lead

Spotify

Frank Schuler

Frank Schuler

Managing Director Global Services Centre

DHL Global Forwarding

Asher Lake

Asher Lake

Lead Automation Centre of Excellence

KLM

Rob Jackson

Rob Jackson

VP, Finance Operations

Sage

Vandana Khanna

Vandana Khanna

Director, Digital Finance Transformation

Unilever

Milap Patel

Milap Patel

Global Strategy Lead Automation & AI

Ericsson

Denny Singh

Denny Singh

Vice President for Digital Finance, Strategy and Intelligent Automation

Goldman Sachs

Michael McLaughlin

Michael McLaughlin

Global Alliances Director

Blue Prism Cloud

Lars Biermann

Lars Biermann

Senior Manager

Deloitte

Yaron Bialy

Yaron Bialy

Product Manager, Cognitive & AI

NICE Advanced Process Automation Solutions

Chris Karagiannis

Chris Karagiannis

Automation & AI Solutions expert

NICE

Terry Simpson

Terry Simpson

Technical Evangelist

Nintex

Evan Salway

Evan Salway

Chief Financial Officer

goto.energy

Kashif Mahbub

Kashif Mahbub

VP, Global Product Marketing

Automation Anywhere

Barbara Hodge

Barbara Hodge

Principal Analyst, Global Editor

SSON Network

Bill Galusha

Bill Galusha

Senior Director, Product Marketing RPA

ABBYY

Darin Munn

Darin Munn

Senior Solution Engineer

Agilify

Shawn Namdar

Shawn Namdar

Solutions Engineer

BNBuilder

Mike Hobday

Mike Hobday

Senior Vice President, Europe

Antworks

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Intelligent Automation World Series online event is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.