October 5-8, 2020 | Digital Conference

Now in its 6th year and 12th iteration, the Intelligent Automation World Series is a well-attended and prestigious virtual event.  This year we’ll be focusing on three core areas; cash, talent and innovative operating models. From a cash perspective we’ll be looking at how to identify cost saving opportunities, gain visibility on payments and maximize the ROI of your automation spend. Within talent we’ll be addressing IA as part of a Future of Work strategy and when it comes to operating models we’ll be looking at hyper-automation, virtual shared services and centers of excellence to name a few. Accessible to delegates at every stage of the IA maturity curve, the event promises to be a perfect balance between practical and inspiring.

stats image 1



stats image 2



stats image 3



stats image 4



Join our World Class Industry Speakers at the IA World Series...

09:00 – 09:45 EST (14:00 – 14:45 BST)
The Ultimate Guide To Cash Creation Via Intelligent Automation
One of the benefits of working through crisis is that experts have learnt how to wring every opportunity for cash creation from their business. Intelligent automation proved incredibly useful in this case for its ability to identify gaps in collections, free up working capital, mitigate supply chain disruption and maintain on-time payments to vendors. In this session, one expert talks through what they have learned including:
•             Using intelligent automation to identify gaps in collections
•             Looking for working capital opportunities in customer, inventory and supplier interactions
•             Optimizing cash opportunities with frictionless finance processes
Reserved for: Automation Anywhere

10:00 – 10:45 EST (15:00 – 15:45 BST)
Getting The Best ROI For Your Automation Spend
Despite the ups and downs of 2020, shared services remain committed to investing in RPA, AI and all forms of intelligent automation. In fact in SSONs Covid-19 report approximately 40% of SSCs say they plan to accelerate automation initiatives to reduce their dependency on humans and locations. However getting stakeholder buy-in for further IA investment will be difficult unless ROI can be proved and fast. This session looks at:
•             Creating maximum ROI from your intelligent automation spend
•             Quick wins to demonstrate the benefits to your stakeholders
•             Identifying bottle-necks that might block your projects success
Reserved: NICE

11:00 – 11:45 EST (16:00 – 16:45 BST)
Audience Interaction Session: Should You Standardize Or Automate First? You Decide
Whether to standardize your process first or to automate what you have, is probably one of the first and most important points of debate when it comes to defining your intelligent automation strategy. It’s a factor that many experts have a very strong opinion on, but is also something that has changed over the last year due to the need for speed post-Covid.

In this fun and interactive session two experts will debate the point, arguing for and against standardization first and giving evidence as to what’s worked within their organizations.  At the end of the session you, our audience will vote, deciding once and for all what comes first!

12:00 – 12:45 EST (17:00 – 17:45 BST)
How To Fail: What Went Wrong And How To Right It
This is a session that celebrates the things that haven’t gone right in your intelligent automation journey! We hear stories of success all the time, but it’s the projects that don’t go to plan that teach us the most. This panel explores common failures on the journey to intelligent automation, what these failures have taught our speakers and ultimately how they’ve enabled them to better succeed

End of Day One

Day Two – 6th October 2020
09:00 – 09:45 EST (14:00 – 14:45 BST)
The Future of Work And You! Defining What Part AI Should Play In Your FOW Strategy
The future of work is being shaped by three powerful forces; the growing adoption of artificial intelligence, the expansion of the workforce to include flexible contingent workers and (in shared services case) the need for talent to perform the increasing catalogue of value-added services offered. The first two factors, AI and contingent workforce, present a solution to the need for a more agile workforce that can respond to volatile markets and crisis like the one we’ve just experienced. In this session we look at how companies are pursuing their future of work strategy, what part intelligent automation is playing in the process and strategies for deciding what route your organization should take.
Reserved for BP Cloud

10:00 – 10:45 EST (15:00 – 15:45 BST)
Failure One – Your Program is Not Built to Scale
Going from a handful of bots to an enterprise-wide intelligent automation strategy is no mean-feat. Adding speed into the equation (a necessary component to being able to respond in an agile way to company need) adds an extra layer of complication. As many SSCs look to expand the number of processes and centers using intelligent automation, or add another layer of complexity through increasingly intelligent solutions; this session covers:
•             The most common traps preventing RPA scaling
•             Creating a road-map for scaling RPA organization wide
•             Experiencing the full power of automation and fully utilizing your talent by automating departments
•             Training RPA talent in the numbers needed for fast RPA scaling
Sidney Madison Prescott, Global Intelligent Automation Lead, Spotify

11:00 – 11:45 EST (16:00 – 16:45 BST)
The Truth (And Myth) Of Process Discovery
Process discovery, an evolution from process mining has several different definitions, but ultimately it is based around the ability to pinpoint opportunities for automation and accelerate deployment to ensure as much ROI as possible in the shortest times. But is it all it’s cracked up to be? What kind of hard benefits has it realized for companies that have used it? In this session we look at:
•             Process mining vs. process discovery: how do the benefits compare?
•             Using process discovery to provide a holistic view of your process and automation opportunities
•             Visualizing and exploring variants in your processes
•             Identifying vulnerabilities and ensuring compliance
Reserved for Nintex

End of Day 2

Day Three – 7th October 2020
09:00 – 09:45 EST (14:00 – 14:45 BST)
Don’t Go Backwards! Building An Agile Operating Model Through Intelligent Automation
The old saying ‘never waste a good crisis’ still holds. Any processes that were sub-par or unable to flex have been exposed in all their glory and to go back to what you were doing pre Covid-19, just because the world has returned to ‘normal’ would be a ticking time-bomb. Enterprises will be increasingly looking to benefit from the operational agility that a virtual shared services offers and how this can be speedily implemented. This session looks at experiences distilled from the COVID crisis that should be taken into account and how to build a sustainable digital workforce:
•Discussing the Increased need for IT support as a dedicated resource and integral partner
• Intensifying cybersecurity planning and requirements
• Building resilience in your processes and future shared service model
• Finding technology that creates an agile shared service center

10:00 – 10:45 EST (15:00 – 15:45 BST)
DHL Case Study: Industrializing Your RPA Through A Virtual Delivery Center
Over the last 3 years DHL Global Service Centre’s process automation journey has gone from POC to enterprise-wide and now includes 140 bots, and 425 virtual FTEs, all encapsulated into a virtual delivery center. Although cost wasn’t the original driver they’ve been able to replace 440 FTEs, but most importantly (especially in the current climate) is the new scalability their transformation has enabled. In this session their GSC MD talks about their journey including how they built a scalable RPA centre, what success criteria they looked for and what processes were their focus
Frank Schuler, Managing Director, Global Service Centre, DHL Forwarding

11:00 – 11:45 EST (16:00 – 16:45 BST)
Planning & Launching Your Hyperautomation Journey
Hyperautomation, the combination of technologies, including but not limited to RPA, machine learning and natural language processing, is coming under the spotlight as an effective approach to dramatically identify, simplify and swiftly automate as many business processes as possible. In this session we uncover the differences between automation and hyperautomation and dive into the essential factors for hyperautomation success.
•             Define the technologies that make up hyperautomation
•             Understand which technology platforms are truly built for hyperautomation
•             Determine the best opportunities for automation
•             Build a foundation for organizational adoption
•             Build the measures to track success

Day Four – 8th October 2020
09:00 – 09:45 EST (14:00 – 14:45 BST)
Panel Discussion: Best Practice In Running An RPA CoE
Last year SSON’s global survey revealed that two-thirds of the centers of excellence being run were focused on RPA. As relatively new structures best practice is still being established when it comes to talent, process, organization and even technology, so comparing notes on what works and what doesn’t is absolutely crucial. In this session we discuss:
•             Challenges faced when running your CoE
•             Finding the balance between empowerment and governance when working with other business units
•             Filling the skills gap in your CoE
•             Ensuring your CoE is agile post-crisis and for future business needs
Asher Lake, Lead Automation Centre of Excellence, KLM
Vandana Khanna, Director, Digital Finance Transformation, Unilever

10:00 – 10:45 EST (15:00 – 15:45 BST)
Predictive Analytics And IA: Are You Maximizing The Potential?
By now most organizations are doing some kind of data analytics, but despite all the benefits out there, few are making inroads into predictive analytics. Shared service leaders are in a unique position when it comes to visibility across the business, few other people are able to see across departments, processes and countries, so the onus is on to maximize that and predictive analytics can help. This session delves into the blockers preventing deployment and use of predictive analytics, and how some shared service leaders are accessing it via intelligent automation and using it to inform their business. This session helps you to step up in competitive advantage via automated prediction and leveraging all types of data.

Sidney Madison Prescott

Sidney Madison Prescott

Global Intelligent Automation Lead


Frank Schuler

Frank Schuler

Managing Director Global Services Centre

DHL Global Forwarding

Asher Lake

Asher Lake

Lead Automation Centre of Excellence


Rob Jackson

Rob Jackson

VP, Finance Operations


Vandana Khanna

Vandana Khanna

Director, Digital Finance Transformation


How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Intelligent Automation World Series online event is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.